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This study analyzes the competitive landscape, business models, pricing, and future focus areas of dealerships, DMS providers, and third-party vendors in the automotive CRM market. Automotive retail is shifting from a product-driven to customer-centric approach and accommodating changing customer expectations have become crucial for dealers. Howev...

This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the automotive space. AI is a key disruptive technology, wherein automakers are evolving into technology firms and expanding their service offerings beyond manufacturing vehicles. Technology implementation has increased, and the ...

The global automotive product to service market will be driven by mobility, connected services, and value-added upgrades. New business model disruptions are expected and they will extend the automotive service revenue pool up to $ 1.3 trillion. Car companies are evolving from the business of merely manufacturing and selling cars, to providing relat...

This study analyses the competitive landscape, business models, pricing, and future focus areas of dealerships, DMS providers, and third-party vendors in the automotive DMS market. Frost & Sullivan research indicates that top dealer groups in Europe and North America believe in adopting a more integral approach rather than supporting a variety of...

The scope of the research study is to evaluate the current use of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services among respondents in Europe. In addition, this study will also focus on customer analysis bifurcation by vehicle segment type acros...