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This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

Robotics is increasingly used in both industrial and nonindustrial settings. This research service focuses on nonindustrial robots that collaborate and work with humans. Such human-robot collaboration aims to offer convenience and care, control and monitoring, learning assistance, or other tasks which may require significant human effort and to hel...

The industrial sector accounts for 20% or more of global emissions and is working toward achieving global climate targets set in the 2015 Paris Agreement. The study analyzes solutions that modern manufacturers can adopt to reduce process emissions significantly without compromising on the manufacturing activities. Government and technology play a v...

Hailed as the European Unions growth champion in 2019, Poland experienced significant economic contractions in 2020. A resurgence of COVID-19 caused a double-dip in countrys GDP growth rate. The economic risks associated with COVID-19 restrictions persisted in early 2021 as the second wave of the virus swept the country. Will Poland return to its p...

Sustainability targets in businesses are increasing to mitigate the risk of stringent regulations, taxation, and, more importantly, to meet customer demand for more environmentally friendly products. To achieve these goals, businesses adopt decarbonization strategies and invest in low-carbon technologies and services at different stages of the supp...

There have been significant, positive shifts in the approach to women’s roles in society around the world. More women are now moving to leadership positions, occupying more seats in the boardroom, scaling successful companies, and even making a successful political presence. Women can drive the world’s economy as they represent a growth market bigg...

Cloud computing is predicted to be the main IT trend in the upcoming years and will have a huge impact on world economy. A wide range of organizations—from small start-ups to global corporations, and from government agencies to non-profit organizations—have begun using cloud computing applications. Besides Microsoft, the main contributor behind t...

Companies need to increasingly plan for business scenarios tied to fast-changing macroeconomic dynamics and risk conditions. Staying ahead of the curve requires extensive scenario planning and nimble responses to evolving risk conditions, such as economic, geopolitical, technological, climate change, and labor and human capital risks. This thoug...

This report includes opportunity profiles of the most promising trends leveraging futuristic and advanced technologies that will help businesses evolve in their daily operations. It offers exemplary use cases about how to incorporate these trends and suggests opportunities from upcoming business models that will enable growth. It describes opportun...