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04 Mar 2022  |  Global  |  Customer Research
Global AI Maturity Survey Analysis
Analysis from the 2021 Frost & Sullivan Global AI Survey
AI holds the potential to deliver significant benefits for economies and societies—from enabling new business models and driving operational efficiencies to the provision of accurate predictive outcomes. As AI promises to create immense value, organizations have started adopting it. However, the deployment of AI is a journey as organizations st...
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16 May 2023  |  Global  |  Market Research
Beyond ChatGPT—Understanding the Impact of Large Language Model Driven Generative AI
How the Contact Center Industry is Benefitting from AI Innovation
The recent introduction of ChatGPT from artificial intelligence (AI) firm OpenAI has captured the imagination of the world and moved AI further into mainstream conversation. ChatGPT is “humanizing” AI in a way that has not been experienced before, generating impressive content from relatively simple requests (or prompts) written in natural language...
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27 Aug 2024  |  Global  |  Market Research
Macroeconomic Growth Opportunities of Artificial Intelligence, 2024-2030
An Accelerated AI Investment Scenario will Propel Global GDP by $7 Trillion by 2030
AI s impact on global businesses in the past decade cannot be overstated. Large-scale and real-time data analysis and highly accurate prediction capabilities of AI/machine learning (ML) algorithms are significantly improving decision making processes. Moreover, AI s ability to take over routine and low-skill tasks will help firms shift their employ...
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05 Dec 2024  |  Global  |  Market Research
Biometric Solutions to Combat AI-based Threats, Global, 2024
Exponential AI Growth in Remote Authentication Is Driving Transformational Growth in New Threat Actors
This study delves into the escalating threat landscape surrounding AI-driven attacks on biometric systems, driven by the exponential growth of AI technologies for remote authentication. As generative AI enables sophisticated attack methods, such as deepfakes, spoofing, and emulation, organizations across finance and banking, healthcare, e-commerce,...
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31 Oct 2023  |  Global  |  Technology Research
Generative AI in the Chemicals and Materials Industry: Technology Advances and Growth Opportunities
Generative AI Integration Promises Transformational Growth with Higher ROI and Increased Margins
Generative artificial intelligence (GenAI) is emerging as a game changer in the chemicals and materials industry. This technology, which combines advanced machine learning with vast data resources, has the potential to transform the industry by driving innovation, efficiency, and ecologically sound practices. Gen AI allows for faster research and d...
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30 Jul 2024  |  Europe  |  Market Research
Exploring European Use Cases for Generative AI in CX
Early Use Cases are Encouraging and Helping to Drive GenAI Adoption Across Europe
The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service capabi...
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07 Jul 2023  |  Global  |  Market Research
The Rise of Generative Artificial Intelligence (AI) in Manufacturing
The Next Generation of Machine Learning (ML) Drive Agility and Autonomy in Industrial Operations
The COVID-19 pandemic marked a major global change, revolutionizing manufacturing. Political tensions, such as the US-China conflict and the Russo-Ukrainian war; economic uncertainties, such as high inflation rates and de-dollarization initiatives; and continuous supply chain disruptions force manufacturers to invest in technology to secure reliabl...
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19 Sep 2022  |  Global  |  Economic and Databases
Global Economy 2022–2023: Recession or Soft Landing?
Imperative to Realign Growth Strategies in the face of Rapidly Evolving Global Economic Sentiment
Fears of a global recession have been compounding in the recent past, with emerging signs of weakness in economic growth and other high-frequency parameters. The Russo-Ukrainian war has weakened global economic sentiment, with aggressive central bank interest rate hikes to curtail inflation also fueling recessionary fears. To provide decision-ma...
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24 Apr 2023  |  Global  |  Market Research
Global Growth Opportunities for Telecommunications Service Providers in Artificial Intelligence (AI)
AI Enables Enhanced Business Operations, Data Monetization, and Service Customization to Support Growth
In this report, Frost & Sullivan examines the role of AI in the telecommunications services industry. Due to declining revenue from core telecom services, telecommunications service providers (telcos) are broadening their operations and leveraging AI to transform telecom services and create significant business value. We identify telcos using A...
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23 Nov 2023  |  Global  |  Market Research
Artificial Intelligence and Machine Learning Implementation Platform Growth Opportunities
Advancements in AI and Go-to-Market Strategies Position AI Platform Vendors as Key Players in the Technology s Adoption
Globally, businesses are reestablishing themselves in geopolitically unstable markets, with an emphasis on unlocking data's potential and leveraging artificial intelligence (AI) to support business outcomes. About 87% of enterprises believe AI and machine learning (ML) are important in achieving business goals to grow revenue, increase operational ...
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