Search results for: 'bank android'

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

This study covers the reaction of traditional banks and other financial service companies, the Malaysian regulators and supporting organisations to the new-generation trend of FinTech and explores FinTech start-ups active in the Malaysian market. A regulator holds the key to growing markets; this is true of FinTech in Malaysia. We have captured ke...

06 Jul 2023  |  Asia Pacific  |  Market Research

Asia-Pacific Real-time Payment Growth Opportunities

Disruptive Technologies that Enable Open Banking are Fueling the Growth of Real-time Payments

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This research service examines the real-time payment (RTP) market in the Asia-Pacific (APAC). It identifies key customer needs and market trends and provides a country-wise analysis of relevant developments. RTP or fast-payment systems involve payment transactions that are initiated and processed in near real time or within minutes. Unlike traditio...

This study analyses the strategies, competitive landscape, business models, and future focus areas of OEMs, tier I suppliers, and security start-up companies in the automotive operating systems market. It studies the trends and preference towards the adoption of various operating systems by different OEMs. It also assesses the capabilities of key O...

26 Sep 2019  |  Asia Pacific  |  Market Research

Indonesian Data Center Services Market, Forecast to 2025

Over the Top to Drive Short-term Growth, While Banking, Finance, and Insurance Vertical to Enable Sustained Growth

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Key Issues Addressed

To increase their presence, hyperscale cloud service providers, such as Alibaba, Microsoft, and Amazon Web Services, along with the local cloud vendors, are expanding their infrastructure, operations and availability across Indonesia. With the extensive penetration of Internet connectivity as well as a keen focus on cybersecurity and data privacy, ...

China is the largest automotive market globally. In 2017, luxury cars accounted for a 10.3% share of the country’s overall passenger vehicle market. The luxury car market is forecast to experience a positive growth, at a compound annual growth rate (CAGR) of 5.4% during 2017-2025. Being a premium niche market it is highly concentrated and dominated...

22 Dec 2020  |  Asia Pacific  |  Market Research

Digital Payment Adoption in the ASEAN Market—Voice of Customer, 2020

Convenient and Secure solutions are Key to Mass Adoption

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The COVID-19 pandemic has profoundly impacted the lives of people around the world. Throughout 2020, local governments worked to restrict peoples movement to contain the spread of the disease. Lockdowns greatly impacted the daily operations of several vertical industries and limited access to different types of goods and services. Moreover, as fear...