Search results for: 'mega trade contact'

This research service is chapter 2 of a 3-part series that examines the technological advancements and convergences led by major shifts in artificial intelligence, cognitive computing, 5G, blockchain and digital reality across cities, businesses, and consumers. The high rate of digital adoption, supported by strong indicators, such as over 95% smar...

An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

Generative AI (GenAI) has garnered huge interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with far-reaching implicatio...

Trade wars roiled the world economy in 2018, and continue to have a detrimental impact in 2019 as well. While the US and China are expected to slow down in 2019, indirect effects of trade wars are also seen to be impacting export-reliant economies such as Germany and Japan. This research has been designed to provide insight into additional tariffs ...

10 Dec 2020  |    |  Megatrends

Nine Mega Trends Radically Accelerated by COVID-19

Convergence of Mega Trends will Generate New Growth Opportunities

Infographics

×

Frost & Sullivans Mega Trend Universe encompasses transformative, global forces that define the future world with their far-reaching impact on businesses, economics, cultures, and personal lives. Disruption of the global economy, industry, companies, and investments are making it difficult for companies to prepare for the future. The emergence of a...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

15 Feb 2017  |  Latin America  |  Megatrends

Mega Trends in LATAM, Forecast to 2025

Resurgence of the Next-generation Continent through Economic Growth Supported by Digital Inclusion and Technology Innovation

Infographics

×

Key Benefits

Most of the economies of LATAM are dependent on external forces such as the Chinese and the US economy, global commodity, and oil prices. With the slightest fluctuations in these economies, LATAM economies will be impacted the most. In the past years, LATAM had been sluggish in growth, due to falling commodity prices and oil price volatility. After...

The coronavirus outbreak is wreaking havoc on the global economy. The Chinese economy is being adversely hampered, with other economies across the globe facing severe negative effects as well. Frost & Sullivan has analysed the outlook for three scenarios, the Gradual Abatement scenario, the Severe Epidemic scenario, and the Severe Pandemic scenario...