Search results for: 'software-as-a-service'

Globally, businesses are reestablishing themselves in geopolitically unstable markets, with an emphasis on unlocking data's potential and leveraging artificial intelligence (AI) to support business outcomes. About 87% of enterprises believe AI and machine learning (ML) are important in achieving business goals to grow revenue, increase operational ...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

This study aims to evaluate the commercial aircraft fleet and MRO market in Thailand for 2018, segmented on multiple criteria, focusing on market trends, technology Mega Trends, and opportunity areas. Among the Southeast Asian nations, Thailand is one of the major MRO spenders, standing at 4th position in terms of MRO market size. The study discuss...

Key Benefits of this Study: Identify key business objectives in this industry and industry challenges • Discover IT investment opportunities to address these objectives and challenges; find technologies that have been proven to reduce costs and generate revenue Benchmark with competition and other industry leaders • Learn new ways to improve c...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

11 Apr 2019  |  Asia Pacific  |  Market Research

Commercial MRO Market in Japan, 2018

Market Hovering Around a Billion Dollar Mark

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Key Issues Addressed

This study aims to evaluate commercial aircraft fleet and MRO market in Japan consisting of current fleet in 2018, segmented on multiple criteria, furthermore focusing on the market trends, technology megatrends, and opportunity areas. Among all the North East Asian nations, Japan is the largest MRO spender in terms of MRO market size. This RS disc...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

The primary goals of this research are to highlight how important video quality is to broadcasters, publishers, and OTT platforms with regards to their monetization strategy. It also showcases how QoE (quality of experience) can have a positive or negative impact to their business and how easily it can be measured. With video delivery having imp...