Search results for: 'CCAAS space'

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

21 May 2019  |  North America  |  Market Outlook

Global UCC Industry Outlook, 2019

Rich Media Capabilities Shine in the Next-gen Workplace

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The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption model...

17 Oct 2022  |  North America  |  Market Research

State of the Global Video Conferencing Devices Market—Forecast to 2027

Post-pandemic Market Normalization and Economic Headwinds Put Brakes on Growth in 2022: Long-term Momentum for Video-First Enterprise will Continue

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The $3.85 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...

This research study identifies key solution providers that support the digital transformation of the waste recycling and circular economy industry. It analyzes the top trends and growth opportunities emerging from this space, noting the regional differences in adoption technologies. The key factors driving and restraining the growth of this market ...

Clinical decision support (CDS) is a broad concept with many definitions that are used variably, depending on the perspective and role of the expert. It includes a mix of evidence (content), analytics, workflow, devices, and software-based solutions that must include electronic health records (EHRs) and be maintained by an IT platform. This repo...

This study provides an analysis of the key cities around the world best positioned to implement smart emission monitoring solutions in the short, medium, and long terms. Cities account for 70% of global emissions and therefore play key roles in the transition towards a low-carbon economy. New technologies play an important role in this transition. ...

The 2019 version of the connected car outlook covers an overview on the upcoming technologies, features, services and global trends surrounding connected cars and automotive IT. The research includes latest features being introduced by automakers such as Marketplace, features-on demand, in-vehicle payments and newer telematics services. Predictions...

This Frost & Sullivan research service focuses on US Department of Defense (DoD) artificial intelligence (AI) budget spending and contracts. Artificial intelligence tools are used across an array of DoD applications to enhance mission accomplishment and safety, including logistics, maintenance, healthcare, administration, networks, intelligence ana...

23 Dec 2022  |  North America  |  Market Research

Healthcare IT Tools Supporting Digital Pharmacy, United States, Forecast to 2027

Innovative Business Models are Driving Future Growth Potential

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This research service focuses on information technology (IT) health solutions and products that support the digital pharmacy market. The COVID-19 pandemic has accelerated the application of digital health and virtual care across all healthcare verticals, including retail pharmacy. Much like other healthcare areas, retail pharmacy is having to reada...