Search results for: 'Deep Integration of Terminals and AI'

The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service capabi...

03 Feb 2021  |  Europe  |  Market Research

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

Infographics

×

The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

27 Apr 2020  |  Europe  |  Market Research

Growth Opportunities in the French Facility Management Market, Forecast to 2025

Technical Services and Integrated Contracts Will be the Main Growth Drivers

Infographics

×

France is the third largest market for FM in Europe (after the UK and Germany) and is growing faster than the average rate of the western European market. It will present opportunities to incumbent suppliers as well as attract new entrants from outside the country. Like all markets in Europe, FM in France is going through a transformation driven by...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

Infographics

×

This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

The European facility management (FM) market is worth almost a quarter of a trillion dollars today. Although overall market growth is fairly flat, it will provide exciting opportunities in specific geographies, segments, and delivery models in the period to 2025. In spite of the significant revenue opportunity for outsourced FM, services are comm...

The world population will grow from 7.3 billion people today to 8.2 billion by 2025, and 9.7 billion by 2050. As a society, we will need to produce 70% more food than is currently produced today. The agricultural Industry requires a revolution and artificial intelligence is that revolution. Artificial intelligence will drive five use cases that wil...

15 Dec 2020  |  Europe  |  Market Research

Government Push and Disruptive Technologies Driving Growth of the Global Bike-Sharing Market

Future Growth Potential Enhanced by Integration with Other Mobility Modes to Provide First- and Last-Mile Mobility

Infographics

×

Key Issues Addressed

Globally, bike-sharing is poised to grow as one of the most attractive forms of sustainable mobility in the future. While the market has been impacted severely by the COVID-19 crisis, it has also been one of the first mobility markets to regain a surge in demand. Bike-sharing has emerged as one of the most convenient, affordable, and safest modes o...

With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...