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This Frost & Sullivan research service focuses on the Asia-Pacific (APAC) commercial unmanned aerial system (UAS) market. The base year for spending information is 2020, and example market participants and market size estimates for 2021 are provided. This study discusses market participants, customers, and government agencies that influence the ind...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

The need to ensure regulatory compliance and the drive to extend asset life continue to support growth of the facilities management (FM) market in Australia. Stable demand from certain end-use sectors will underpin FM revenue growth. Recovery in the mining sector and sustained growth in healthcare services point to positive FM growth. However, skil...

Prior to the COVID-19 pandemic, high passenger traffic was constraining airports, leading them to look for efficiency solutions to increase throughput. According to the International Air Transport Association (IATA), the number of air passengers in Asia-Pacific was expected to grow 4.7% annually, compared to 3% worldwide. This massive volume of pas...

The APAC network security market saw a 11.4% growth in Q4 2019. The market is being driven mostly by the firewall segment which grew 14.0%. Top-three revenue contributors remain education, government, and BFSI sectors, with a combined contribution of 63.3% of market share. Healthcare, government, and manufacturing were the top growing verticals in ...

The APAC network security market saw a decline of 7.2% in Q1 2020 due to the COVID-19 crisis. China was the first country to be hit by the current pandemic, and the country implemented lockdown measures in several main cities in Q1 2020. Hence, the market suffered a strong decline of 27.9% in the first quarter. Overall, only the SSL VPN segment exp...

The objective of this growth insight is to identify the key growth opportunities for NDT service providers and NDT equipment suppliers in China, South Korea, and Japan. To achieve this objective, the growth insight starts with discussing the key Mega Trends that are affecting end-user industries as well as the key market trends and technology trend...

South Korea has one of the highest per capita plastic packaging consumption rates globally, as well as one of the highest rates of collection and recycling. The country is strongly pushing the circular economy of plastic recycling through new policies and initiatives and is building on country-wide programs, such as waste disposal fees based on vol...