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25 May 2021  |  North America  |  Frost Radar
Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...
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20 Aug 2019  |  Global  |  Market Research
Growth Opportunities in the Data Center Test and Measurement Market, Forecast to 2024
Migration to 40G/100G Ecosystems and the Demand for Solutions Enhancing the Visibility and Security Across Multi-tenant Cloud Environments are Key Factors Driving Growth
Test equipment used to validate data center infrastructure includes those devices used to test transceivers used in data center production, and others that facilitate the installation and maintenance of the data center and monitor the performance of the data center network post its deployment. Equipment used during these phases includes electronic ...
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30 Nov 2020  |  North America  |  Market Research
Critical Need for Efficiency amidst Ongoing Resource Shortages and Rising Demand Drive Global Hospital Command Centers Market
Medtech Vendors’ Growth Strategies to Support Hospitals’ ROI and Margin Improvement in a Post-COVID-19 Era
Globally, the difficulty in operating large hospitals is made worse by use of manual operations and processes that often lead to a host of inefficiencies. The COVID-19 pandemic in the first half of 2020 brought these inefficiencies to the fore, and as a lasting impact, hospitals must now address the backlog of outpatient, imaging, and surgery patie...
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05 Feb 2021  |  Latin America  |  Market Research
Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry
Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys
Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students’ experience. The COVID-19-induced need for social distancing unmasked this se...
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05 Jul 2021  |  Latin America  |  Market Research
Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Government Sector
Enabling Key Government Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Citizen and Staff Journeys
Frost & Sullivan has identified the government vertical as ripe for digital transformation and the adoption of modern communications and collaboration technologies to improve operational efficiencies and enhance citizen experiences. The COVID-19 pandemic, and the social distancing norms it necessitated, has impacted all public services, revealing ...
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01 Nov 2019  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
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08 Dec 2020  |  Global  |  Market Research
Cobots Transforming the Global Industrial Robotics Market—Opportunities Forecast
Asia-Pacific will Continue to Remain the Growth Opportunities Center in Industrial Robotics
The COVID-19 pandemic outbreak has resulted in a global economic downturn, as countries imposed movement control orders and shut down businesses. Similar to most other markets worldwide, the demand for industrial robots is forecast to plummet in 2020. The high initial costs and lack of supportive infrastructure are likely to impede market growth in...
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12 Jun 2020  |  Global  |  Megatrends
2025 Vision: Future of Pumps in a Connected World
Innovative Business Models Centered Around Services are Expected to Unlock New Revenue Streams for the Pumps Industry
This study forecasts the future of the pumps industry amidst the onset of a new wave of digitalization and the Industrial Internet of Things (IIoT). The changing market conditions influenced by demand-supply shock, oil price volatility, political tension, and shift in customer preferences are making pump manufacturers revisit their value propositio...
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21 Dec 2020  |  South Asia, Middle East & North Africa  |  Market Research
Impact of COVID-19 on the Gulf Corporation Council (GCC) Facilities Management Market
Technology Strategy Based on AI and Robotics to Deliver More Efficient FM Services
Although the COVID-19 pandemic has devastated the global economy, the GCC facilities management (FM) market has been among the lesser impacted industries. This study covers the reasons why and offers the results of Frost & Sullivans extensive engagement survey (in collaboration with MEFMA) of key industry players active in the region. In particular...
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03 Jun 2021  |  South Asia, Middle East & North Africa  |  Market Research
Indian T&M Thermal Cameras Outlook, FY2021
Thermal Cameras are Redefining the Predictive and Contactless Identification Landscape; Rising Adoption among End Users and Widespread Usage Across Applications will Drive Market Growth
In India, thermal cameras are seeing moderate demand in the test and measurement (T&M) industry. Traditionally, these cameras have been used in defense, healthcare, and firefighting (surveillance purposes); today, the focus has moved to industrial segments, and thermal cameras are used for detection, monitoring, inspection, and testing purposes. Te...
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