Search results for: 'banking system'

09 Dec 2022  |  Global  |  Frost Radar

Frost Radar™: Baggage Management Systems, 2022

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Air transport continues to recover as COVID-19 evolves from the pandemic to endemic stage, accelerating the reopening of international borders as governments relax travel restrictions. Frost & Sullivan estimates that 3.54 billion passengers will return to the skies in 2022 (representing 78% of the pre-pandemic load factor of 4.54 billion), with com...

The global building automation system (BAS) market is undergoing a significant transformation. The rapid increase in the digitalization of buildings has resulted in a spurt in demand for smart building management solutions and BASs. These technologies are causing significant disruptions, driving a shift away from traditional building administration...

This trend opportunity profile covers the global aspects of banking and financial services, featuring the most upcoming trends that cater to the BFS industry. In addition, the study describes the opportunities for several sectors, such as FMCG, retail, ICT, businesses, and financial services. Trend opportunity profile series covers specific opportu...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

25 Mar 2020  |  Global  |  Market Research

Digital Trends in the Finance, Banking and Insurance Industry, Global, 2019

New Business Models and Market Entrants Require Complete IT Overhaul to Remain Competitive

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Key Benefits

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Soluti...

27 Oct 2021  |  Global  |  Market Research

Global Manufacturing Execution Systems (MES) Growth Opportunities

Paperless Shop Floors Drive the Evolution of Intelligent Machines in Process, Discrete, and Hybrid Industries

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The increase in volume of data within a shop floor and the complexity of networking within a plant requires systems that make the flow of data easy to handle. Manufacturing Execution System (MES), is considered the heart of data within the process, discrete, and hybrid industries. MES is the layer of controller software that connects the Enterpr...

05 Dec 2022  |  Global  |  Market Research

Global Building Management Systems Growth Opportunities

Digital Solutions and Sustainability Outcomes are Vital for Vertical Market Expansion

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The global building management system (BMS) market is being revolutionized by increasing industry convergence and the emergence of innovative technologies. This has led to a rapid increase in the digitalization of buildings, resulting in a spurt in demand for smart buildings and BMS systems. These technologies are causing significant disruptions, i...