Search results for: 'Agent I'
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05 Nov 2020  |  Latin America  |  Market Research
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
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09 May 2019  |  North America  |  Market Outlook
Global Autonomous Driving (AD) Industry Outlook, 2019
1 in 4 Cars Sold (18 Million) Globally is Expected to be Automated (L3 and Above) by 2030, with L4 Driving the Growth of Ownership
The autonomous driving industry is evolving at a rapid pace on various fronts such as advancements in technology as well as emergence of new business models. Traditionally, most major OEMs and Tier I suppliers have strived to explore the benefits of developing applications focused on the convergence of the three technology pillars: Connected, Auton...
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06 Dec 2022  |  Global  |  Megatrends
Trend Opportunity Profiles: Future of Retail
Key Transformations in Customer Experience and Shopping Platforms Enabling Growth and Innovation to 2030
Frost & Sullivan’s Trend Opportunity Profiles are designed to help clients discover and prioritize the most consequential mid-to-long term trends transforming their business growth environment. To create each profile, Frost & Sullivan analyzes the trend opportunity across key industries, including aerospace and defense; health, wellness, and well-b...
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20 Mar 2019  |  North America  |  Market Research
Growth Opportunities in the North American Clinical Laboratory Services Market, Forecast to 2022
Laboratories Seek Alternate Revenue Streams to Combat Reimbursement Pressure
Clinical laboratory services represent one of the highest healthcare expenditures in North America, yet the United States and Canada represent different scenarios in the way clinical services are rendered. The market for clinical lab services in Canada was an estimated $10.33 billion in 2017 whereas in the United States it was an estimated $78.33 b...
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05 May 2023  |  Latin America  |  Market Outlook
Latin America Power & Energy Outlook, 2023
Future Growth Potential Enhanced by an Accelerated Energy Transition Global Context and the Advancements in Renewable Energy Deployment
While the world witnesses unprecedented policies and investment announcements to accelerate the energy transition—like the Inflation Reduction Act, the Green Deal Industrial Plan, and China's latest Five-year Plan—what happens in Latin America Will the region join the race for decarbonization seen in the rest of the world How does that affect the p...
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03 Dec 2019  |  North America  |  Market Research
Why People Must be a Critical Aspect of Digital Transformation
99% of Companies are Embracing Digital Transformation Amidst Disruption, Innovation, and Consumer Upheaval
People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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11 Dec 2020  |  Global  |  Market Research
Non-contact Metrology Solutions Powering the Global Dimensional Metrology Market for the Automotive Industry
Enhanced Growth Opportunities in Electric Vehicle Design, Validation, and Quality Assurance
This research analyzes the global trends in the dimensional metrology market in the automotive industry. The automotive industry witnessed a period of sluggish demand in 2018 and 2019, which had an impact on the dimensional metrology market. The onset of the Covid-19 pandemic resulted in the shutting down of borders and several manufacturing plants...
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26 Dec 2018  |  North America  |  Market Research
Analysis of the Drone Delivery Landscape and the Evolving Business Opportunities, 2018
The Number of Delivery Drones in the Global eCommerce Industry Alone is Expected to be at least 2.2 Million Units by 2025 Growing at a CAGR of 87.5% from 2018
This study provides a comprehensive insight into the drone delivery landscape. It discusses the evolution of delivery drones and the need for them today, as well as the macroeconomic trends favouring them. The technological challenges and supporting technologies to overcome them are included, and the various types of delivery drones and profiles of...
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09 Feb 2021  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020
A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines
Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...
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