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27 Apr 2020  |  North America  |  Market Research
COVID-19: THE AFTERMATH
Finding Growth Opportunities in the Heavily Impacted Customer Experience World
COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unpre...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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24 Jan 2023  |  North America  |  Market Research
US Healthcare Claims Management Growth Opportunities
Intelligent Tools to Automate Payer and Provider Functions Will Boost Efficiency and Deliver a Digital Customer Experience
The healthcare claims management industry is evolving. Changes include a shifting reimbursement landscape (for virtual care, urgent care, telehealth, and at-home care); a transition to new, value-based care models (e.g., population-based reimbursement and partial and full capitation payment); and disruption from big tech companies, big-box retailer...
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16 Apr 2021  |  North America  |  Market Research
Information Technology and Operations Technology (IT-OT) Convergence Powers the Global Industry 4.0 Market for Mechanical Test Applications
Customer Experience, Driven by Digitally Led Business Models, Creates New Growth Opportunities
The impact of the convergence of Information Technology (IT) and Operational Technology (OT) has been tremendous in recent times. Benefits of this convergence can be seen even in traditional markets (e.g., mechanical testing). The world is staring at an economic mess propelled by the catastrophic outbreak of COVID-19. In 2020, the demand for digita...
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03 Dec 2019  |  North America  |  Market Research
Why People Must be a Critical Aspect of Digital Transformation
99% of Companies are Embracing Digital Transformation Amidst Disruption, Innovation, and Consumer Upheaval
People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...
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04 Mar 2019  |  North America  |  Market Research
Healthcare eCommerce Market in North America, Forecast to 2022
Drug and Device eCommerce Growth Opportunities in the Changing Paradigm of Healthcare Consumerism
Healthcare, as an industry, is entering a phase of rapid transformation. Digitization of products, services, and commerce models is democratizing current healthcare systems and unlocking new previously inaccessible segments. The fundamental convergence of healthcare with IT and retail industry continues to shift eCommerce from simple search portals...
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29 Sep 2020  |  North America  |  Technology Research
Digital Hospitals: Creating Growth Opportunities in Patient Care during the COVID-19 Pandemic and Beyond
Reinventing Patient Care Delivery Through Intelligent Imaging Systems, Medical Robots, and Remote Patient Monitoring Platforms
The widespread outbreak of COVID-19 across the world has overburdened hospitals with a huge influx of patients. Traditional hospitals that rely on manual and analog methods have been unable to handle the huge patient load with limited resources and this has severely impacted the ability of hospitals to provide quality care to patients. To address t...
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11 Dec 2018  |  North America  |  Market Research
Commercial Drone Market Competitive Intelligence, 2018—Drone Services Providers
The Market is Expected to Steadily Increase its Total Revenue, Even as the Number of Competitors Shrinks Over the Next Few Years
As the value of commercial drones in a wide variety of industries increases, so will the importance of drone service providers (DSPs). This research focuses on 23 companies considered the top firms providing third-party drone-based data collection and analysis globally. DSPs aim to offer clients solutions to business problems using a combination of...
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29 Mar 2022  |  North America  |  Frost Radar
Frost Radar™: Global Robotic-assisted Surgical Devices, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
As the healthcare industry continues adjusting to the increasing diagnosis of lifestyle-related diseases and demand for affordable care, effective surgical procedures assisted by robotic devices and a decline in treatment costs look promising. Next-generation surgical robotic technology platforms complement and extend surgeons’ ability to minimize ...
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25 Nov 2020  |  North America  |  Market Research
Affected by the Steep Decline in Oil Prices due to the COVID-19 Pandemic, the Global Fluid Power Equipment Market is Gradually Recovering
Bleak Investment Activity and the Global Economic Shrinkage will Lead to a Short-term Market Contraction
Owing to the US-China trade war and the global economic slowdown caused by the COVID-19 pandemic, the global fluid power equipment market is projected to face a sharp revenue contraction in 2020. Key end users, including oil and gas, aerospace and defense, and construction, are experiencing unprecedented declines due to the pandemic. The imposition...
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