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27 Apr 2020  |  North America  |  Market Research
COVID-19: THE AFTERMATH
Finding Growth Opportunities in the Heavily Impacted Customer Experience World
COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unpre...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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24 Jan 2023  |  North America  |  Market Research
US Healthcare Claims Management Growth Opportunities
Intelligent Tools to Automate Payer and Provider Functions Will Boost Efficiency and Deliver a Digital Customer Experience
The healthcare claims management industry is evolving. Changes include a shifting reimbursement landscape (for virtual care, urgent care, telehealth, and at-home care); a transition to new, value-based care models (e.g., population-based reimbursement and partial and full capitation payment); and disruption from big tech companies, big-box retailer...
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16 Apr 2021  |  North America  |  Market Research
Information Technology and Operations Technology (IT-OT) Convergence Powers the Global Industry 4.0 Market for Mechanical Test Applications
Customer Experience, Driven by Digitally Led Business Models, Creates New Growth Opportunities
The impact of the convergence of Information Technology (IT) and Operational Technology (OT) has been tremendous in recent times. Benefits of this convergence can be seen even in traditional markets (e.g., mechanical testing). The world is staring at an economic mess propelled by the catastrophic outbreak of COVID-19. In 2020, the demand for digita...
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02 May 2019  |  North America  |  Market Outlook
2019 Global Commercial Aerospace Outlook
Continued Record Increase in Commercial Aircraft Production Will Stretch Supply Chain Capabilities
The global commercial aerospace market saw a year of growth in 2018 as the supply chain was pushed to the limits. 2019 is not going to offer any relief for the supply chain as OEMs scramble to capitalize on the strong demand, especially in the APAC region where the market for commercial aircraft is witnessing exploding growth. One OEM is expected t...
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15 Dec 2020  |  North America  |  Market Research
Competitive Intensity to Power EAM Outcomes and Sophistication in Water and Wastewater Utilities, 2019–2024
Resiliency and Whole Network View to be Top Growth Strategies
Enterprise Asset Management (EAM) system solutions are increasingly desired and needed by customers in the water and wastewater utility industry to help bring order to an increasingly varied and numerous software and IoT ecosystem. While the COVID-19 pandemic will depress near-term market growth, the strong customer need for EAM solutions will ensu...
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29 Jun 2020  |  North America  |  Technology Research
Next-generation Robotic Technologies for Minimally Invasive Surgical Applications
Innovations in Robotic-assisted Single-port, Multi-port and Natural Orifice Transluminal Endoscopic Surgery Changing Industry Dynamics
Novel characteristics of next-generation surgical robots have helped in addressing the limitations of traditional robotic systems, enabling their increased adoption in operating rooms. These platforms offer features such as enhanced ergonomic design and visualization, while maintaining the advantages of minimally invasive surgery. Incorporation of ...
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03 Dec 2019  |  North America  |  Market Research
Why People Must be a Critical Aspect of Digital Transformation
99% of Companies are Embracing Digital Transformation Amidst Disruption, Innovation, and Consumer Upheaval
People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...
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04 Mar 2019  |  North America  |  Market Research
Healthcare eCommerce Market in North America, Forecast to 2022
Drug and Device eCommerce Growth Opportunities in the Changing Paradigm of Healthcare Consumerism
Healthcare, as an industry, is entering a phase of rapid transformation. Digitization of products, services, and commerce models is democratizing current healthcare systems and unlocking new previously inaccessible segments. The fundamental convergence of healthcare with IT and retail industry continues to shift eCommerce from simple search portals...
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29 Sep 2020  |  North America  |  Technology Research
Digital Hospitals: Creating Growth Opportunities in Patient Care during the COVID-19 Pandemic and Beyond
Reinventing Patient Care Delivery Through Intelligent Imaging Systems, Medical Robots, and Remote Patient Monitoring Platforms
The widespread outbreak of COVID-19 across the world has overburdened hospitals with a huge influx of patients. Traditional hospitals that rely on manual and analog methods have been unable to handle the huge patient load with limited resources and this has severely impacted the ability of hospitals to provide quality care to patients. To address t...
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