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05 Nov 2020  |  Latin America  |  Market Research
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
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06 Mar 2023  |  Latin America  |  Market Outlook
LATAM Circular Economy of Waste Management Market Outlook 2023
Growth Strategies to Improve Waste Management and Promote a Circular Economy in the Region
Latin America faces several waste management problems, with recycling rates that do not exceed 10%, a large number of open-air dumps, high levels of informality in the workplace, and more than 40% of incorrectly managed waste. Finding a solution to this problem is imperative due to new transformative Mega Trends, such as sustainability and the circ...
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01 Sep 2020  |  Europe  |  Market Research
Manufacturing Process Optimization Initiatives Powering the Global Dimensional Metrology Equipment Market, 2020–2024
Customer Experience driven by automated and non-contact metrology solutions creates new Growth Opportunities
This Frost & Sullivan research service analyzes the global dimensional metrology equipment market in detail for the period covering 2018 to 2024, with 2019 as the base year. This research deliverable provides an in-depth look at the market dynamics influencing and challenging market growth and analyzes the market segments in detail by equipment typ...
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17 Mar 2021  |  Europe  |  Market Research
Renewed Outsourcing and Technical Services to Drive Recovery of the German Facility Management Market, Forecast to 2025
Growth Opportunities to Prepare Participants for Success After the Pandemic
Germany is the second-largest market for FM in Europe (after the UK) and is one of the fastest growing markets. It will present strong opportunities to incumbent suppliers, as well as attract new entrants from outside the country. The German FM market has the highest potential among all European markets but is underpenetrated due to high reliance o...
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01 Feb 2021  |  Global  |  Market Research
Circular Economy and Growing Scarcity of Materials with Intrinsic Value to Transform the Global WEEE Recycling Market
Proliferation of Extended Producer Responsibility (EPR) and Related Information Technology Asset Disposal (ITAD) Strategies to Drive Growth Opportunities
Sustainable living, green environment, zero waste goals, zero carbon emissions, and circular economy are gradually becoming key themes in the agendas of governments and private organizations the world over. As economies progressed with rapid industrialization, globalization, technological innovations, better standards of living and improved consume...
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09 Feb 2021  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020
A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines
Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...
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13 Dec 2021  |  Global  |  Technology Research
Rise of Robotic Process Automation (RPA) and Cognitive Automation
Scaling RPA Deployments to Fuel Automation Across Enterprises Embedding Artificial Intelligence for Cognitive RPA
Digitalization is gradually replacing paper-based tasks with digital processes. Standardized and monotonous processes are prime candidates for automation through robotic process automation (RPA), which deploys software bots replicating and automating procedures across applications and environments. RPA automates repetitive, labor-intensive, and tim...
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07 Mar 2023  |    |  Megatrends
Growth Opportunities Driven by Flexible Manufacturing
Innovative Business Models are Leading to Enhanced Customer Experiences and High Competitive Intensity
The manufacturing sector is highly vulnerable to unpredictable market dynamics. Sudden changes in demand lead to major supply chain disruptions, resource shortages, increased turnaround time, and, most importantly, losses incurred while incorporating these changes in production processes. A comprehensive and adaptable system that meets business nee...
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03 Oct 2022  |  Global  |  Market Research
Growth Opportunities for the Electrification of Oil & Gas Operations
Decarbonization and Net Zero Goals will Stimulate Renewable Energy Investment and Process Electrification
Alongside major trends such as carbon capture, hydrogen production and usage, and energy efficiency, the electrification of oil and gas (O&G) operations using renewable energy sources will be a major area of opportunity for decades to come. Globally, governments are looking for solutions across sectors to mitigate climate change and support deca...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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