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Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

This research study provides key trends and predictions for the global distribution control systems (DCS) market. A DCS can range from a single controller and operator workstation to large systems incorporating multiple controllers and workstations. In general, a DCS has multiple controllers that interact with one another by sharing a common networ...

30 Aug 2022  |  North America  |  Market Outlook

Canada and US Water and Wastewater Outlook, 2022

Growth Strategies will Focus on Adapting to Climate Change, Updating Infrastructure, and Dealing with Emerging Pollutants

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This research study discusses the impact of the pandemic on the water and wastewater industry in the United States and Canada, examining the measures being taken by utilities to deal with the same. It identifies the key trends emerging in the industry and the top utilities to watch out for The COVID-19 pandemic highlighted the importance of having...

As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...

25 Mar 2020  |  Global  |  Market Research

Digital Trends in the Finance, Banking and Insurance Industry, Global, 2019

New Business Models and Market Entrants Require Complete IT Overhaul to Remain Competitive

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Key Benefits

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Soluti...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

03 Jun 2021  |  Global  |  Market Research

Global Artificial Intelligence/Machine Learning Platforms Growth Opportunities

Demand for Disruptive Technologies and Intense Competition Create Future Growth Potential

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Companies across all industry verticals recognize the importance of customer satisfaction (hence, retention) and demand generation (be it new sales, upsells or cross-sells) for business growth. Feeding data into AI/ML platforms, then making sense of such data and creating models that explain or predict customer satisfaction or demand is at the co...

17 Jan 2023  |  Global  |  Market Research

Regulations and Evolving Markets Drive Growth in the Quality Management Software Industry

The Enterprise-wide Capacities of Quality Management Software Drive Growth Opportunities

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As the QMS Systems market grows at a vertiginous pace, Frost & Sullivan provides a thorough, in-depth analysis of the dynamics shaping the industry to companies seeking entry as well as those who have already joined the fray. Quality applies to the entire product life cycle. It has implications across the entire enterprise value chain, so there...

This study focuses on track and trace solutions used in the container shipping industry, specifically dry and reefer containers. Track and trace solutions are used to track (identify location and history) shipments throughout the entire supply chain, from supplier to consumer, using radio frequency identification (RFID), GPS tracking, and/or barcod...