Search results for: 'Indonesia's Contact Center Outsourcing Market Update'

An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

30 Aug 2022  |  North America  |  Market Outlook

Canada and US Water and Wastewater Outlook, 2022

Growth Strategies will Focus on Adapting to Climate Change, Updating Infrastructure, and Dealing with Emerging Pollutants

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This research study discusses the impact of the pandemic on the water and wastewater industry in the United States and Canada, examining the measures being taken by utilities to deal with the same. It identifies the key trends emerging in the industry and the top utilities to watch out for The COVID-19 pandemic highlighted the importance of having...

28 Sep 2021  |  North America  |  Market Research

Hyperscaler Demand Drives the North American Data Center Colocation Services Market

Businesses’ Digital Transformation, Content Consumption, and Advanced Technologies Fuel Growth in a Mature Market

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The North American data center colocation services market is a mature yet growing market due to the constantly increasing demand for digital services and the continued availability of land, energy, and financial power. It has over 150 providers with a diverse footprint, customer focus (retail and hyperscaler), and capabilities. Some have a global r...

21 Jul 2022  |  North America  |  Market Research

North American Data Center Colocation Services Growth Opportunities

Enterprise Digital Transformation, Content Consumption, and Emerging New Locations Drive Future Growth Potential

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Data centers are at the core of the digital economy. Enterprises in North America have started using third-party colocation service providers increasingly. They focus on data centers to outsource their data operations. Colocated data centers help enterprises bring processing capacity closer to the data source. In addition, using this infrastructure...

03 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American UCaaS Market

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global COVID-19 pandemic has accelerated decades-long trends including the move to remote and hybrid work, the rise of virtual organizations and the adoption of digital business models whereby all or most customer interactions take place over digital channels. The recent crisis has also elevated businesses’ awareness of the need for more robust...

Globally, the difficulty in operating large hospitals is made worse by use of manual operations and processes that often lead to a host of inefficiencies. The COVID-19 pandemic in the first half of 2020 brought these inefficiencies to the fore, and as a lasting impact, hospitals must now address the backlog of outpatient, imaging, and surgery patie...