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25 Jan 2021  |  Global  |  Megatrends
Future of User Interfaces Shaping New Consumer Experiences
Augmented Reality, Virtual Reality, and Biometrics Represent Key Growth Opportunities
User Interface technologies have moved beyond the concept of simply representing machines to their users to enabling sophisticated and personalized interaction. The COVID-19 pandemic has accelerated their use in healthcare, manufacturing, education, retail, and banking to simplify interactivity and improve engagement. This report aims to help compa...
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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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06 Dec 2022  |  Global  |  Megatrends
Trend Opportunity Profiles: Future of Retail
Key Transformations in Customer Experience and Shopping Platforms Enabling Growth and Innovation to 2030
Frost & Sullivan’s Trend Opportunity Profiles are designed to help clients discover and prioritize the most consequential mid-to-long term trends transforming their business growth environment. To create each profile, Frost & Sullivan analyzes the trend opportunity across key industries, including aerospace and defense; health, wellness, and well-b...
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18 Dec 2020  |  Global  |  Market Research
Digital Transformation to Drive Growth in the Global Airport Information Technology, 2025
Airports Need to Embrace Digital Transformation to Enhance Passenger Experience and Improve Cost Efficiencies
Airports need to embrace digital transformation to enhance the passenger experience and improve cost efficiencies. This research service will focus on the global airport information technology market across the various Tiers of airports (5 Tiers in total) and across 6 key regions, Africa, Asia-Pacific, Europe, the Middle East, Latin America, and No...
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20 Dec 2019  |  Global  |  Megatrends
The Future of Facility Management (FM), Forecast to 2025
A New Era of Service Integration, User Experience, Business Productivity, Smart Technology, and Internationalisation
The global Facility Management (FM) market is going through a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative new service offerings. In many parts of the world, FM services are commoditising and there is a need for innovation and new value propositions if ...
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18 Aug 2022  |  Global  |  Technology Research
AR Cloud: The Next Frontier in Augmented Reality
Growth Opportunities in Unifying the Digital and the Physical World for Truly Immersive Experiences
Advanced technologies such as augmented reality (AR), virtual reality (VR), and extended reality (XR) have seen considerable development in recent years. Many mobile and head-mounted devices support immersive technologies, which require a point cloud for multiple users to view and access information in real time. Companies have invested in building...
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21 May 2021  |  Global  |  Market Research
Global Command and Control Software Growth Opportunities
Customer Experience Drives Future Growth Strategies in the Airports, Safe Cities, and Critical National Infrastructure Verticals
Most companies have operated their physical and digital security teams, data, and systems in silos. While security convergence is a prevalent industry trend, it has gained popularity in recent years as threats became more complex. Security systems are increasingly digitized, connected, and integrated. Demand for integrated command and control c...
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21 Sep 2020  |  Global  |  Megatrends
The Four Ps of the Future of Retail
Strategizing for Retail in Times of Disruption
Rapid technology advancements and rising customer expectations have disrupted the global retail industry in the past decade. Outdated retail store concepts, new generations of consumers, and new points of commerce (voice commerce, for example) have also disrupted the industry; however, COVID-19 has been the key disruptor. After the pandemic, retail...
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01 Sep 2020  |  Global  |  Market Research
Empowering the Future of VR/AR Content Consumption through 5G
Highlighting Industry Use Cases of Immersive Technology
This industry insight covers the opportunity for 5G in relation to the industry-wide adoption of virtual reality (VR) and augmented reality (AR) technology in select use cases. The insight seeks to answer the following questions: What is the status of global 5G deployments? How will 5G help VR/AR technology applications? What are the challenges and...
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02 Feb 2021  |  Global  |  Market Research
2021 Predictions— COVID-19 Accelerates CX Investments
Growth Opportunities Revealed by End Customers
The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...
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