Search results for: 'peopl study'

People flow solutions (PFS) is a term newly introduced in the building systems industry. It generally defines the technologies or solutions applied for people flow control and management in and outside of a building. PFS has an increasingly significant role to play in conjunction with the rapid urbanization, where human and road traffic are getting...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

22 Dec 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Chinese Commercial Vehicle Fleet Management System Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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China's commercial vehicle (CV) fleet management system (FMS) market is currently in phase 2.0, which focuses on people-vehicle interaction. In the next 10 years, the market will enter phase 3.0, centering on technologies for vehicle-to-vehicle (V2V), vehicle-to-everything (V2X), and Internet of Things (IoT). In China, the CV market is experiencin...

Transforming from traditional farming techniques to adopting precision agriculture solutions requires substantial capital investment. This investment decreases on a year-over-year basis and at the same time, the savings per unit of production increases exponentially. Farmers adapting to modern agriculture techniques have been able to carry out farm...

The APAC network security market saw a 11.4% growth in Q4 2019. The market is being driven mostly by the firewall segment which grew 14.0%. Top-three revenue contributors remain education, government, and BFSI sectors, with a combined contribution of 63.3% of market share. Healthcare, government, and manufacturing were the top growing verticals in ...