Search results for: 'Workforce will revert back to working'
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- Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the cont
- Workforce IAM and IGA, Global, 2025–2030
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06 Sep 2021  |  Global  |  Megatrends
Trend Opportunity Profile—Digital Upskilling
Growth Opportunities in Upskilling and Reskilling the Future Workforce
In this rapidly changing work environment, upskilling allows organizations to close the talent gap and fill new and open positions while maintaining their current workforce, creating an environment of continuous learning and development. Reskilling has a longer-term impact, preparing the workforce for jobs that do not exist today. On average, about...
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18 Dec 2015  |  Global  |  Megatrends
The Global Future of Work—The Future Place and Structure of Work
Trade, Technology, and Transparency to Shape the Workplace in 2025
The Global Future of Work—The Future Place and Structure of Work applies a multi-faceted approach to answering the question: where will work take place in 2025? Topics include international trends, such as mega-regional trade deals and right-shoring considerations; workplace design and format trends, such as smart offices and innovative retail spac...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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14 Sep 2000  |  North America  |  Market Research
Workforce Management Software Market Analysis
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22 Sep 2017  |  South Asia, Middle East & North Africa  |  Market Research
Consumer Electronics and Appliances Market—Assessment of Service Skillset and Workforce Demand, 2017
Industry expected to witness 2X times global growth by 2021 driving need for development and skilling of requisite manpower
With the growing market for electronics and increasing complexities of the appliances it is necessary to build the skilled workforce. Majority of the servicing of consumer appliances is done mostly by the unorganized segment creating the need to move them to organized arena. Manpower deficit, outdated curriculum coupled with high attrition and lack...
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04 Nov 2020  |  North America  |  Market Research
Desktop-as-a-Service Market Powering a Post-Pandemic Workforce
Growth Opportunities in the Desktop-as-a-Service Market
In a post-pandemic business environment, businesses are increasingly turning to Desktop-as-a-Service (DaaS) and Workspace-as-a-Service (WaaS) services to enable remote work for employees that need it. By enabling employees to access their critical business applications from anywhere, using any Internet-connected device, these services help ensure b...
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24 Dec 2024  |  Global  |  Frost Radar
Frost Radar™: Human Risk Management, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The human risk management (HRM) landscape is evolving rapidly as organizations face unprecedented challenges, including cybersecurity threats, remote work adaptation, and increasing employee well-being demands. This Frost Radar™ is an essential benchmarking tool, identifying the industry's most innovative and impactful participants, highlighting wh...
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10 Jun 2026  |  Global  |  Frost Radar
Frost Radar™: AR-Centric Augmented Connected Worker Platforms, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
As manufacturers confront the realities of a skilled labor shortage, augmented connected worker (ACW) platforms can be a key ally in training a new workforce and strengthening employee retention through comprehensive upskilling, skills management tools, and assistance throughout workers’ shifts. Platforms that have a strong foundation of augmented ...
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15 Oct 2025  |  Global  |  Customer Research
Global Agent Engagement Trends: A Customer Perspective
With AI-Driven Automation, Agents Are Critical for Successful CX
Business leaders have renewed their focus on CX, given the current global political and economic uncertainty. This focus extends to attention on security, business continuity, and operational efficiencies. More strategic, long-term objectives, such as market penetration, embracing AI, and enhancing employee experience, rank lower for the 2025-2026 ...
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17 Feb 2021  |  Asia Pacific  |  Market Research
Demand for Advanced Functionality and Remote Working Capabilities Drive Japan Hosted/Cloud Contact Center Market, Forecast to 2026
Ease of Deployment, Scalability, and Reduced Upfront Costs Create Future Growth Opportunities
Japan contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ce...
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