Search results for: 'Digitalization of Car Retail'

As more digitally native customers look to purchase a vehicle, industry players are ramping up digital enhancements in the customer journey relating to the purchase of new and used cars or in aftersales services. COVID-19-induced social distancing norms are changing business as usual, acting as an accelerator for more dealerships, OEMs, and traders...

This is an end-consumer survey on the attitude and perception towards diesel, hybrid and electric cars. The aim of this study is to understand consumers’ perceptions and attitude towards gasoline, diesel engines, hybrid and electric cars and further analyse their switching behaviour from diesel to hybrid/electric vehicles. About 2,525 end-consumers...

Original equipment manufacturers (OEMs) and dealers are exploring different approaches to reach out directly to customers to reduce the overall retail operating costs These approaches should be effective enough to market and sell their inventory in the competitive retail arena. Automotive eCommerce transformed during the COVID-19 pandemic. Many OEM...

New and used vehicles can be purchased in a variety of ways in Europe, whether through franchised car dealerships, OEM online channels, or third-party online marketplaces. Automakers are exploring ways to reach out directly to customers to reduce retail operating costs while new car dealers want more effective ways to market and sell their inventor...

19 Feb 2021  |  Europe  |  Market Research

Adaptation of Adjacent Retail Initiatives Driving Automotive Retail Digitalization

Future Growth Potential via Customer Engagement and Digital Tools Creates Growth Opportunities

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Key Issues Addressed

The COVID-19 pandemic shows the automotive retail industrys dependence on physical stores. While these physical stores are expected to continue being relevant in the future, the pandemic has brought digital tools role in customer engagement to the forefront. Every automotive retail stakeholder can transform its customers' appeal by embracing digit...

Pandemic-induced market challenges are spurring innovation and progress toward safer and more convenient solutions, particularly in Europe’s connected automotive industry, where emerging use cases are shaping a new normal for consumers. Frost and Sullivan's Voice of Customer survey on in-car services and features in Europe explores customer usage o...

23 May 2017  |  Europe  |  Market Research

Growth Opportunities in the UK Water Retail Market, Forecast to 2022

A Dynamic Market Characterised by Service and Delivery Innovation by Suppliers

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Customer-centric innovation, digital transformation, value-added services, and exemplary customer service will drive the UK water retail market going forward. The market revenue is estimated at £4 billion, with a non-domestic customer base of about 1.2 million. This study includes the revenue forecast for 2017–2022 for three different scenarios: bu...

This study examines the European corporate light vehicle leasing market across the passenger vehicle (PV) and light commercial vehicle (LCV) segments. Vehicle leasing solves several challenges associated with an organization's mobility needs, such as vehicle funding, fleet maintenance, and residual risk. To ensure focus on their core products and s...

The COVID-19 pandemic has placed a greater emphasis on a safe environment and exacerbated the need for more convenience in daily activities. The automotive industry has aligned itself with this trend, focusing on solutions and systems that enhance the safety and comfort of drivers and passengers. This study aims to support automakers and allied ind...