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10 Nov 2016  |  North America  |  Market Research
Key BPO Technology Initiatives
Outsourcers Forging Ahead with Digital Intelligence
The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...
$1,500.00
Special Price $1,125.00 save 25 %
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23 Sep 2016  |  North America  |  Customer Research
Navigating Digital Transformation in Healthcare
This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets...
$3,000.00
Special Price $2,250.00 save 25 %