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01 Nov 2021  |  Europe  |  Market Research
Growth Opportunities in the European UCaaS Market
Cloud Communications Services Shine in Addressing the Distributed Workforce
COVID-19 has wreaked havoc across Europe and worldwide. It has considerably impacted supply chains and commerce patterns, GDP growth rates, travel, employment and technology investments. In 2020, the European Union (27 countries) experienced a GDP decline of 5.9%; the Euro Area (19 countries) GDP declined by 6.3%; Spain and Italy were among those m...
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03 Mar 2022  |  Global  |  Customer Research
Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work
The Enduring Importance of the PBX and the PSTN in UCaaS Enablement
The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...
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07 Jan 2022  |  Global  |  Market Research
Hybrid Work Compels Businesses to Drive Equitable Meetings
Technologies that Support Engagement and Interactivity Gain Prominence
The pandemic was a great equalizer with everyone being remote. Mass adoption of video meetings, chat, virtual whiteboarding, and group messaging kept everyone productive and fully connected. Everyone had the same presence and an equal voice during video meetings. As people return to the office, there is a growing challenge of keeping the same level...
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18 Dec 2020  |  Latin America  |  Market Research
Growth Opportunities in the Global Cloud Meetings and Team Collaboration Services Market, Forecast to 2026
COVID-19 and New Remote-work Realities Have Set Record Levels of Demand for Cloud Meetings and Team Collaboration Services
In 2019 the global cloud meetings and team collaboration services market earned revenues of $5.53 Billion, which is a 38.1 percent growth when compared to 2018. The installed base of paid cloud meetings and team collaboration paid licenses grew by 57.3 percent in 2019 to 73.9 million. Growth in 2019 was mainly attributed to increasing user comfort ...
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25 Mar 2022  |  North America  |  Customer Research
2022 UCC Industry Predictions
Transition to the Next Normal Requires Business Agility and Employees Equipped for Success
Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regi...
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30 Jul 2021  |  Europe  |  Frost Radar
Frost Radar™: European UCaaS Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...
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26 Jun 2020  |  Latin America  |  Market Research
Post-pandemic Growth Opportunity Analysis of the Meetings Market
Video Meetings Become a Business Necessity in the New Normal
The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear – it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world were quick to respond to the pandemic by implementi...
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03 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: North American UCaaS Market
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global COVID-19 pandemic has accelerated decades-long trends including the move to remote and hybrid work, the rise of virtual organizations and the adoption of digital business models whereby all or most customer interactions take place over digital channels. The recent crisis has also elevated businesses’ awareness of the need for more robust...
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29 Nov 2019  |  North America  |  Market Research
North American Hosted IP Telephony and UCaaS Market, Forecast to 2025
Innovative Technologies, Business Models and Partnerships Accelerate Customer Acquisition
The hosted IP telephony and UCaaS installed user base will expand at a compound annual growth rate (CAGR) of 18.2% during the years 2018-2025, as net new annual users increase from 5.10 million in 2018 to 8.74 million in 2025. Macro-economic factors or disruptive innovation could slow or accelerate market growth. Cloud will become the preferred te...
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12 May 2021  |  Global  |  Customer Research
Investing in Communications and Collaboration Tools to Empower Frontline Workers
Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction
Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...
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