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07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

21 Nov 2016  |  Asia Pacific  |  Market Research

Strategic Analysis of the Southeast Asia Motion Controllers Market

Demand for High-precision Motion Controllers Likely to Drive Growth

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This research service provides information on the Southeast Asian motion controllers market in a detailed manner along with the breakdown of segments by country, end users, and product types. The revenue forecast is provided at regional, country, end-user, and product-type levels, with the base year as 2015 and forecasts running till 2020. Historic...

This research service covers Asia-Pacific defense markets with an emphasis on operational requirements, technology trends, and the competitive environment. It includes current and future spending estimates for research and development, procurement, and operations and maintenance. Platforms including surface ships, submarines, fixed-wing aircraft...

This research service provides an overview on Artificial Intelligence (AI) applications in the Asia-Pacific (APAC) market. It also includes an analysis of the different roles played by AI service providers and identifies the strategic imperatives for growth opportunities in this space. Artificial Intelligence is increasingly penetrating into all a...

The APAC Internet of Things (IoT) market is expected to expand at a compound annual growth rate (CAGR) of 29.3Percentage between 2018 and 2025 to reach a size of $424.2 billion by the end of the forecast period. This study has sized the spending across the entire IoT value chain comprising chips, modules and sensing, connectivity, enablement platfo...

03 Sep 2025  |  Asia Pacific  |  Market Research

Passenger Vehicle Autonomous Driving Market, China, 2024-2030

Navigate on Autopilot Accelerates the Shift Towards Autonomous Driving

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An autonomous vehicle requires either partial driver assistance or may achieve fully autonomous driving. These vehicles operate through the coordinated integration of artificial intelligence (AI), computer vision, radar systems, monitoring devices, and GPS.The autonomous driving market in China is experiencing rapid growth, with market penetration ...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products and services, and various touchpoints. Frost & Sullivan evaluates the customer experiences of the telecommunications sector in the Philippines, examining the critical factors influencing customer behavior through...