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07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

Digital ID is defined as a digitally verifiable representation of a person’s identity, credentials, and attributes that facilitates secure access to services both online and offline. It supports swift authentication, builds trust, reduces fraud, and gives individuals control over how their personal data is shared. Positioned as a foundational capab...

After experiencing a significant post-Covid slump, the webinars and virtual events market returned to moderate growth in 2024. Growing at 4.8 percent over the previous year, revenue in 2024 is estimated to reach $1.45 billion. As in-person event attendance surged to its highest level in more than four years, event vendors have realigned their sol...

Though the global uninterruptible power supply (UPS) industry is mature, it continues to offer considerable growth opportunities in different market segments, such as technology, end-user vertical, power range, and geography. This Frost & Sullivan study provides in-depth insight into the total UPS market and various high-growth segments. The indust...

Inhalation drug delivery involves administering drugs to the lungs through the mouth (pulmonary route) or nose (intranasal route), enabling them to bypass the blood-brain barrier. Small molecules have been the main focus for inhalation delivery, but recent R&D and increased interest in inhalable COVID-19 vaccines have led to a shift toward inhalabl...

The research provides a strategic analysis of the North American enhanced oil recovery (EOR) market. The research presents a forecast of the EOR market. The challenges and opportunities in enhanced oil recovery are discussed. Apart from the technological advancements and selection criteria for various EOR methods (thermal recovery, gas injection, a...

Geopolitics, trade wars, and past semiconductor shocks have turned global, cost‑optimized supply chains into a structural risk, pushing OEMs and Tier Is toward regional hubs, near‑shoring, and local‑for‑local manufacturing to build resilience rather than pure cost efficiency. Europe and the ASEAN region have been the worst hit due to the conflict i...

This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advances in high technology materials for various industrial applications. The featured innovations include Zeolite Catalysts for Advanced Plastic Recycling, Microwave-based Plastic Pyrolysis for Decentralized Recycling, Bio-based Graphite as an Alternative t...

This Frost & Sullivan report analyzes the global pharmaceutical excipients market, with a focus on key regional markets, including North America, Europe, Asia-Pacific, Latin America, and the Middle East and Africa (MEA). The report provides both qualitative and quantitative analyses of various segments, including oral dosage excipients, injectable ...