Search results for: 'platforms contact center'

In the last 5 years, the Chinese government has tightened vehicle data collection, data protection, data privacy, and cybersecurity through a series of laws and regulations. Frost & Sullivan recognizes that all electronic hailing (eHailing) platform providers in China must assess these regulations and update their business operations and strategies...

05 Sep 2025  |  Global  |  Market Research

Growth Opportunities in Global Hospital Command Centers, 2024–2029

Hospital Command Centers Experiencing Transformational Growth Due to AI Advancements and Acceptance

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The healthcare industry is at a tipping point, where it must balance human and technological elements to deliver an optimal level of care. While the COVID-19 pandemic exposed many cracks in the healthcare value chain, it also got the stakeholders together to invest in technology that supports remote monitoring and treatment. It also provided an opp...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conc...

AI infrastructure is rapidly evolving from stand-alone compute environments to vertically integrated AI platforms that combine compute, networking, storage, cloud software, orchestration, security, and intelligent data management. Platform-centric architectures are becoming essential to support scalable AI training, inference, and agentic AI worklo...