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28 Sep 2017  |  Asia Pacific  |  Market Research
Singapore Data Center Market, Forecast to 2023
Hyperscale Cloud Computing Vendors Driving Strong Uptake of Leased Data Centers
Hyperscale cloud computing vendors driving strong uptake of leased data centers Hyperscale cloud service providers have been key in driving demand for data center services in Singapore, with many global public cloud providers (for example, Amazon Web Services, Microsoft, Google, and Alibaba Cloud) significantly increasing their uptake of data cente...
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22 Jul 2019  |  Asia Pacific  |  Market Research
Japanese Contact Center Applications Market, Forecast to 2024
More Advanced Applications Were Deployed in Contact Centers
The Japanese contact center application market contracted by 1.6% and registered a revenue of $163.3 million in 2017. The market is forecast to grow at a CAGR of 0.9% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, In...
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25 Aug 2021  |  South Asia, Middle East & North Africa  |  Market Research
Indian Data Center Colocation Services Growth Opportunities
Future Growth Potential of Data Centers in India Due to Rise in Hyperscale Demand
Indian data center colocation services is one of the fastest growing markets in the world largely driven by demand for colocation services from hyperscale cloud segment, OTT players, and content providers. The demand for hyperscale data center capacity has been growing at a good pace in India for the last couple of years. The growth is attributed t...
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15 Jun 2020  |  Asia Pacific  |  Market Research
Malaysian Data Center Services Market, Forecast to 2026
Data Centers Need to Improve Services to Meet Rapidly Surging Demand for Digitalization
Malaysia is considered one of the prime data center markets in the Asia-Pacific region, and it is poised to experience exponential data center growth due to the abundant availability of resources and favorable government policies concerning data center infrastructure. The Government of Malaysia and Malaysian enterprises are keen to increase their a...
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30 Jun 2022  |  Global  |  Market Research
Global Data Center Investment Trends and Growth Opportunities
Investments in Hyperscale Data Centers, Geographic Expansion, and Emerging Technologies Drive Future Growth Potential
Investments in data centers are increasing, even during the COVID-19 pandemic. This Frost & Sullivan study provides an overview of the global data center industry, analyzing technological and investment trends shaping the industry's growth. The key factors driving growth include the rising popularity of hybrid colocation and hyperscale data centers...
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19 Mar 2018  |  Asia Pacific  |  Market Research
ASEAN and Taiwan Data Center Services Market, Forecast to 2023
Growth of Hyperscale Cloud Service Providers Driving Uptake of Outsourced Data Centers
Hyperscale cloud service providers have been key in driving the demand for data center services in the ASEAN and Taiwan (henceforth collectively referred to as “ASEAN”). For instance, some cloud vendors have begun promoting Malaysia as a country with rapid cloud adoption. Earlier in May 2017, Alibaba Cloud unveiled plans to open the first data cent...
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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06 Dec 2024  |  Global  |  Market Research
ESG Initiatives in the Contact Center, 2024
Sustainability is Just the Start—Updating CCaaS Providers’ Opportunities Through Broader ESG Strategies
Frost & Sullivan’s June 2022 study, Sustainability and Circularity Matters—Contact Center Growth Opportunities Under the ESG Umbrella (K747-76), focused on CC service providers’ sustainability efforts as low-hanging fruit for progress in the broader ESG area. This analysis serves as a broader update to the June 2022 study. Some industries, includi...
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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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14 Jul 2020  |  Global  |  Market Research
Transformation of Value Chain Dynamics Expanding the Global Space Industry
Vertical Integration Through Extension of Roles by New Entrants Providing End-to-end Solutions from Upstream to Downstream
The global space industry value chain has been expanding with new entrants and interests of non-space stakeholders contributing toward the development of solutions in the downstream segment. In the upstream segment, LEO-based constellations are driving the demand. This demand is being supported by developments such as additive manufacturing and ser...
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