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26 May 2020  |  North America  |  Market Research
US and EU-5 Custom Procedure Tray Market, Forecast to 2024
Healthcare Systems Benefit from Standardization and Efficiency
Escalating healthcare costs and longer patient wait lists have put pressure on healthcare facilities to reduce operational expenses and increase efficiency. The operating room is one of the biggest cost (and revenue) centers for a healthcare facility: according to some studies, the operating room accounts for about 40Percentage of expenses in a hos...
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31 Jan 2022  |  North America  |  Market Research
Growth Opportunities for Global Stadiums, Ballparks, and Arenas
When the Customer Experience Is the Fan Experience Opportunity Abounds
Traditionally, the focal point of customer experience (CX) has been the contact center, but today’s contact center extends outwards across many channels, both digital and in-person. This has never been truer, as traditional brick-and-mortar establishments have been complemented by digital counterparts in the form of eCommerce and digital self-servi...
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10 Jan 2024  |  North America  |  Market Research
North America and Europe Managed Equipment Services (MES) Market, Forecast to 2028
New Business Models and Digital Capabilities Drive Uptake to Address Cost Challenges and Outdated Technology
As the number of aging, technologically obsolete imaging systems at medical facilities increases the need to shift to new imaging equipment with advanced technology, hospitals and imaging centers especially in developing economies seek MES models that provide a viable long-term equipment procurement strategy. MES offers technical infrastructure sup...
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28 Jan 2020  |  North America  |  Market Research
Global Healthcare Cloud Computing Market, Forecast to 2023
Competitive Dynamics are Pushing Services to the Forefront
Cloud computing in healthcare is gaining momentum as a variety of factors create a significant need for the value propositions that a successful cloud implementation promises to offer. Global healthcare cloud market revenue is expected to surge at a compound annual growth rate of 25.1% from 2018 to 2023. Cloud computing involves the use of exter...
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25 Sep 2001  |  North America  |  Market Research
Integrated CRM Solutions
This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.
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19 Dec 2024  |  Global  |  Frost Radar
Frost Radar™: Workforce Engagement Management, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact...
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19 Nov 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Energy Industry 2024 to 2025
Customer Perspectives
The primary goals of this study are to determine implementation plans of interaction channels, applications, and solutions in the contact center environment across industries and to understand purchase trends. It also investigates the factors that influence product selection. Decision-makers and purchase decision influencers of contact centers wer...
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11 Mar 2022  |  North America  |  Market Outlook
Global Medical Devices Outlook, 2022
Digital Efficiency Solutions for Operating Rooms and Competitive Intensity are Opening up New Growth Opportunities
As the healthcare sector adapts to the changes induced by the COVID-19 pandemic, the global medical devices industry is undergoing a major transformation in terms of business models, technology adoption, and care delivery approaches, among other areas. 2022 will prove to be another challenging year for medtech as uncertainties pertaining to COVID-1...
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20 Nov 2023  |  North America  |  Market Research
Growth Opportunities in the North American UCaaS Market
AI-Powered Innovation Will Determine the Future of Cloud Communications
Macro-economic and socio-political trends have had a considerable impact on the North American UCaaS market in the past four years. The COVID-19 pandemic-related lockdowns triggered a massive shift to remote and hybrid work, disrupted supply chains and business models in many industries, and highlighted the need for digital transformation. With...
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26 Mar 2024  |  Europe  |  Frost Radar
Frost Radar™: Customer Experience Management in Europe, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar reveals the positions of the key companies in the European customer experience management (CXM) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and marke...
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