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07 Sep 2020  |  Europe  |  Market Research
Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020
CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption
This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...
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23 Jul 2021  |  Global  |  Market Research
Digital Investments in Healthcare Through COVID-19 and Beyond
Competitive Intensity Heightens Prioritization of CX
With 99% of healthcare organizations in some stage of digital transformation, its clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. Advanced technologies can help them deal with a myri...
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03 Jul 2019  |  Asia Pacific  |  Market Research
Assessment of Automotive Retailing in China, 2018
Engagement of Individual Offline Touchpoints and Omni-channel Interdependence to Transform China’s Automotive Retail Market
The automotive retail market in China is likely to undergo a market transformation from experiential service to experience engagement; as well as from a complete sales solution to an intensive sales solution from 2018 to 2025. The automotive retail market is experiencing its maturity and a marketing approach of “everyone is a potential consumer”. I...
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20 Dec 2022  |  North America  |  Customer Research
Empowering Frontline Workers to Drive Business Transformation
UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools
Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...
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31 Dec 2019  |  Global  |  Market Research
Strategic Analysis of Global Shared Mobility Value Chain, Forecast to 2030
Disruptive Technologies, OEM and Operator Partnerships, and Investments will Drive the Mobility Value Chain in the Future
The study aims to analyse and forecast the global mobility value chain and technology trends for 2018. Shared mobility companies depend heavily on aftermarket service providers for procuring fleet, conducting maintenance and repairs, and deploying technology for smooth operations. Shared mobility partnerships are increasing the presence of the valu...
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07 Feb 2020  |  Europe  |  Market Research
Strategic Analysis of European New Mobility Value Chain, Forecast to 2030
Future of European Mobility Value Chain will be Driven by New Technologies, Increasing Partnerships, and Investments
This study aims to analyse and forecast the European mobility value chain and technology trends for 2018. Shared mobility companies depend heavily on the aftermarket service providers for procuring fleet, maintenance and repairs, and technology for smooth operations. Shared mobility partnerships are increasing the presence of the value chain across...
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22 Dec 2025  |  Europe  |  Market Research
Growth Opportunities in EV Leasing Market, Europe, 2025-2030
EEurope’s EV Leasing Market Is Experiencing Transformational Growth Through Technology Integration, Policy Alignment, and Ecosystem Collaboration
The European automotive landscape is undergoing a profound transformation driven by electrification, sustainability imperatives, and digital mobility solutions. Electric vehicle (EV) leasing has emerged as a pivotal enabler in this transition, providing individuals and corporates with flexible, cost-effective, and low-risk access to electric mobili...
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17 Sep 2021  |  Global  |  Frost Radar
Frost Radar™: Global SD-WAN Vendor Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
At the peak of the COVID-19 pandemic in 2020, software-defined wide area network (SD-WAN) vendors witnessed a surge in demand for SD-WAN technology to extend to remote workers. The business case for doing so is solid. As businesses across industries are embracing the public cloud to host key applications, and with advances in residential broadband ...
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05 May 2021  |  North America  |  Market Research
CES Automotive & Transportation Highlights, 2021
Large-Screen IVI Displays with Connected CX and In-Vehicle Health & Wellness Solutions Set to Be Part of Future Vehicle Cockpit Strategies
The research study scope showcases key trends observed during the CES 2021 virtual event. CES 2021 took to the digital stage as the COVID-19 pandemic forced a virtual walk through one of the biggest events that showcases technology disruptions in both the consumer electronics (CE) and mobility worlds. Frost & Sullivan attended the virtual CES 2021,...
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17 Nov 2021  |  Asia Pacific  |  Tracker
Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2027
Digitalization and Rightshoring Drive Renewed Growth for Customer Experience Outsourcing Services
The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...
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