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02 Feb 2021  |  Global  |  Market Research
2021 Predictions— COVID-19 Accelerates CX Investments
Growth Opportunities Revealed by End Customers
The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...
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15 Mar 2021  |  Global  |  Market Research
Electricity Market Modernization and Cost Reductions Powering the Global Grid Battery Energy Storage Market
Competitive Strategies from Optimization Services, Flexible System Designs, and Co-located Storage Capturing Growth Opportunities
Power utilities, system operators, and authorities worldwide increasingly regard grid battery energy storage as a core component of energy expansion plans. Key factors driving this consideration are increasing price competitiveness owing to declining technology costs, including for batteries and balance of plant, and the continual expansion of inte...
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02 Jul 2021  |  Global  |  Market Research
The Global Semiconductor Chip Shortage Crisis and Its Effects on the Automotive Industry
About 1.38 Million Fewer Units Were Produced in Q1 2021 Due to Shutdowns and Production Slowdowns Arising from the Chip Shortage. The Situation Could Worsen, and Production is Likely to Reduce by a Further 2.40 Million Units in Q2 2021
The rising trend of the electrification of vehicles has increased automakers dependency on semiconductor chips, making them a critical component in new-gen cars. Toward the end of 2020, the global shortage of semiconductor chips forced many OEMs to temporarily suspend vehicle production or reduce the working shifts in their factories. Leading OEMs ...
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23 Sep 2022  |  Global  |  Market Research
Global Flexible Workspace Growth Opportunities
Strategic Partnering and Technology Innovation to Foster Flexible Workspace Expansion
Organizations and individuals lease flexible workspaces for periods shorter than traditional business office leases, including month-to-month rolling rentals, 12–24-month contracts, or personally tailored arrangements to meet the tenant’s needs. Opportunities for flexible workspaces focus on property services and ICT solutions and services. The ...
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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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05 Nov 2026  |  Global  |  Customer Research
Growth Opportunities in AI-Powered Communications
Proven and Emerging Use Cases are Poised to Drive Pervasive Adoption
This research report examines the growth opportunities emerging from artificial intelligence-powered unified communications and collaboration (UCC), drawing on Frost & Sullivan’s 2026 global survey of 1,198 IT and business decision-makers across North America, Latin America, Europe, and Asia-Pacific. It evaluates organizational challenges, investme...
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24 Jun 2019  |  Global  |  Market Research
Global Digital Collaboration Boards Market, Forecast to 2023
Growing User Need for Ideation and Strong Preference for All-in-One Devices Promote Adoption
This research study includes market sizing and growth forecasts for digital collaboration boards (DCBs), comprising digital whiteboards and all-in-one (AIO) collaboration boards. These are technologies designed to enable ideation and problem solving over interactive touch screen displays using whiteboarding capabilities such as content creation, pr...
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10 Apr 2020  |  Global  |  Market Research
The Enterprise Blockchain Multiverse—Cross-Industry Analysis and Ecosystem Development, 2020–2026
Growth Opportunities for a Web 3.0-Enabled World
Blockchain is finally overcoming early confusion and hype. It is a spectrum technology that can be applied to achieve many possible outcomes. Its best uses are in the creation of trusted digital connective tissue in open, complex ecosystems and in the programmatic creation of digital value where it cannot be easily be replaced by centralized system...
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23 Apr 2021  |  Global  |  Market Research
Global Workforce IAM—Disruptive Technologies and Unified Access Solutions Enable Robust Security Postures
Enterprises Benefit from Vendor Focus on Reducing IAM Complexity to Enhance User Experience
As part of Frost & Sullivan’s ongoing research on cybersecurity, we conducted a deep-dive analysis of the Workforce Identity and Access Management (IAM) market. Frost & Sullivan defines Workforce IAM as a framework that controls and manages employee identities and access as well as policies across IT infrastructures, to protect enterprises from una...
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19 Dec 2025  |  Global  |  Customer Research
Navigating Customer Experience Trends in Healthcare, 2025 to 2027
A Customer Perspective
Healthcare is at a crossroads. Rising costs, workforce shortages, clinician burnout, and growing patient expectations are converging to create unprecedented challenges—and opportunities. This report, Navigating Customer Experience Trends in Healthcare, is your roadmap to understanding how contact centers and CX strategies are evolving to meet these...
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