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Macro-economic and socio-political trends have had a considerable impact on the North American UCaaS market in the past four years. The COVID-19 pandemic-related lockdowns triggered a massive shift to remote and hybrid work, disrupted supply chains and business models in many industries, and highlighted the need for digital transformation. With...

Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...

Connected vehicles are revolutionizing the automotive industry, evolving from transportation modes to smart, digital hubs that seamlessly integrate with users' lifestyles. In 2025, industry adoption of vehicle-to-everything (V2X) communication, AI-driven personalization, service-based monetization models, and software-defined Vehicles (SDVs) is exp...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Zero-trust Security, Risk Assessment, Managed Cybersecurity Services, Cloud-based Compliance and AI-powered Security Platform. Cyber Security TOE’s mission is to investigate new and emerging developments that aim to protect the network infrastruc...

The electric mobility space is rapidly evolving owing to the influential impact of the autonomous, connected, electric and shared mobility (ACES) trend. While automakers are electrifying and integrating next-gen technological features, start-ups in this space are creating a competitive difference by identifying white spaces and catering to niche co...

Cloud infrastructure is entering a structural inflection point driven by the rapid expansion of AI alongside broader data- and compute-intensive workloads. As enterprises scale advanced analytics, real-time processing, and AI into production environments, infrastructure demand is shifting toward sustained performance, cost efficiency, and operation...

Value-based care (VBC) model aims at providing better outcome and care quality to patients in a cost-effective manner. The revenue risk and incentive for providing better value could be shared between multiple stakeholders including payers, healthcare providers, medical technology participants, and others. The study focuses on providing a detailed ...

In 2025, organizations across all industries and geographies are focused on artificial intelligence (AI): specifically, how to reap the benefits while minimizing risks. The rapid evolution of AI technologies is driving investment throughout the stack: in infrastructure, processing and storage, data frameworks, cybersecurity, and AI-infused applic...

The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...