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This Frost Radar™ examines the Latin American customer experience (CX) management landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. It encompasses the services delivered in each local market and those from Latin American locations to countries overseas. CX management is a subse...

Frost & Sullivan defines managed services as subscription-based services in which a third-party provider contributes technology, infrastructure, and expertise; the enterprise and provider generally share control and oversight of application performance. Early managed services allowed enterprises to offload routine management tasks, but today’s comp...

Population growth and urbanization are trends impacting the levels and degree of pollution of water bodies across the globe. Paired with industries’ key priorities of sustainable development and climate resilience, the global push for water-efficient technologies and practices is apparent. Water is increasingly considered a scarce and limited resou...

The information and communications technology (ICT) industry is undergoing an important transformation, evolving from traditional hardware- & software-centric, and communications infrastructure to cloud-based, interconnected digital ecosystems. This shift has been driven by advances in artificial intelligence (AI), mobile computing, big data analyt...

Global economic activity in 2026 is set against a backdrop of moderating growth, persistent tariff pressures, and geopolitical volatility. While global GDP growth is forecast to ease from 3.2% in 2025 to 3.0% in 2026, supply chain realignment and sustained fiscal spending will create critical growth avenues in AI, defense, critical minerals, and re...

The global mining industry is facing extremely significant challenges related to consumptionism and rising demands for mineral-based products. Declining richness and exhaustion of available commodities, climate change and intensification of environmental issues, as well as deepening water scarcity are only driving concerns. The new era of redefinin...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...