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The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...

This edition of the Cyber Security Technology Opportunity Engine (TOE) covers innovations related to emerging cyber security solutions. These include AI-based Security, Managed Detection & Response, Password Authentication, and Hardware-based security. The identified innovations can help companies with threat detection, remediation, manage access a...

The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) profiles a wide range of innovations from the advanced medical devices, medical imaging, digital health and diagnostics industry. The issue includes advanced medical devices such as artificial intelligence-powered linear accelerator (Linac), left ventricular assist device, nex...

This study presents a strategic overview of the evolving global energy landscape and identifies 20 companies poised to shape the future of power generation. It highlights the relationship between innovation, integration, and sustainability as the industry adapts to transformative megatrends, disruptive technologies, and geopolitical uncertainties.T...

The global loitering munitions (LM) market is undergoing rapid expansion as technological breakthroughs in autonomous guidance, miniaturized sensors, and artificial intelligence (AI)-driven targeting continue to redefine the tactical role of expendable strike systems. LMs offer a uniquely cost-effective alternative to traditional guided missiles, c...

AGVS streamlines tasks in order fulfillment in logistics centers as well as improve safety in production lines. AGVs can perform more than material handling such as scanning barcodes and transferring the scanned data to the central cloud system. AGVs automate all the material handling tasks and remove the need for having workers to move materials w...

Smart Data is generated by filtering out noise from Big Data generated from various sources such as media, business transactions, Internet of Things (IoT), process ,and data exhausts from online activity. Smart Data reduces the risk of data loss by adding value and increases efficiency and revenue. Unstructured data/Big Data can be turned into Smar...

This paper will provide the top takeaways from the insightful the 18h Annual Customer Contact West: A Frost & Sullivan Executive MindXchange and showcase some real-life examples of companies that successfully managed the challenges that COVID-19 brought forth and their plans to manage through the economic downturn companies are dealing with today. ...

The purpose of this study is to highlight the increasing adoption of unmanned ground vehicles (UGVs) for industrial site inspections. Industrial sites encompass manufacturing facilities and storage locations. The inspection use case emphasized in this study refers to the collection of data related to the condition of both the building and the equip...