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21 Aug 2019  |  North America  |  Market Research
Companies to Watch in Customer Contact, North America, 2019
Technology Providers of Note in an Expanding Customer Service Ecosystem
This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...
$1,500.00 -
22 Aug 2019  |  North America  |  Market Research
Contact Center Buyers Guide, North America, 2019
Providers Look to Harness AI to Infuse Intelligence in the Customer Experience
New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...
$3,000.00 -
25 Nov 2021  |  Global  |  Market Research
Growth Opportunities in Global Lethal Miniature Aerial Munition Systems (LMAMS)
Miniature Kamikaze Drones Offer Game-changing Technology and Potential to Highly Disrupt Infantry Mortar System Sales
Lethal miniature aerial munition systems, or LMAMS, are man-portable launchers, guidance systems, and small uncrewed aircraft systems (UAS). Other names include precision attack loitering munition (PALM) and kamikaze drones. They fly like a model plane or helicopter, are battery-powered, and armies can bring them into action and fire them in second...
$2,450.00 -
23 Dec 2021  |  Global  |  Frost Radar
Frost Radar™: Secure Web Gateways, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Web-borne threats are second to email as the major threat vector for cyberattacks. It is the hacker favorite for command and control. More organizations are conducting business online and web access has become a critical component. Internet traffic increased drastically driven in large part because of the surging work-from-home trend. In the la...
$4,950.00 -
28 Sep 2021  |  North America  |  Market Research
Global Defense Training & Simulation Growth Opportunities
New Product Development Through Disruptive Technologies will Come from Commercial Companies as They Increasingly Enter the Market
The training and simulation market will continue to grow and evolve as governments move away from a reliance on live training towards greater adoption of virtual and constructive systems. The training and simulation market has been resilient in the face of the challenges brought about by the COVID-19 pandemic. While the need for social distancing l...
$2,450.00 -
04 Feb 2022  |  North America  |  Market Research
Strategic Partnerships and Expanding Set of Mission-Critical Communications Capabilities Power North American Mobile Situational Awareness Market
Wireless Carriers Play Key Role in Driving Industry Growth
With top tier wireless carriers making situational awareness a key component of their hugely strategic public safety initiatives and with first responder communications and guidance becoming more critical in tumultuous times, Mobile Situational Awareness (MSA) solutions are of keen interest in the North American market. This study defines MSA a...
$4,950.00 -
21 Jun 2022  |  Global  |  Market Research
Global Virtual Power Plant Growth Opportunities
Supportive Market Mechanisms, Digital Technologies, and RES & DER Development will Lead to Transformational Growth of VPP Technology Demand
Globally, where the closure of coal power plants and the intermittent nature of RES challenge grid operations and stability, VPPs are a promising solution to add flexibility to the grid and solve energy issues of transmission congestion, peak demand, and peak-hour energy prices. Virtual power plants (VPPs) are an aggregation of decentralized distr...
$4,950.00 -
14 Jul 2022  |  Global  |  Market Research
Growth Opportunities for Telcos in IoT
New Business Models and Emerging IoT Applications Create Competitive Intensity
The key challenge for telecom operators (telcos) is to go beyond connectivity and provide business solutions to enterprise customers, as well as connected home and digital lifestyle services to consumers. A solid ecosystem strategy and effective execution by operators are key requisites to address this challenge. The IoT space is still in flux. ...
$2,450.00 -
01 Sep 2022  |  North America  |  Customer Research
Re-imagining the Retail Customer Experience, 2022
Growth Opportunities Reshaping the North American Retail Market
The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...
$4,950.00 -
16 Dec 2019  |  Global  |  Market Research
Intelligent Mobility, India, 2019
Transformation of Mobility in India: New Business Models and Growth Opportunities
This research study focuses on providing all the presentations from Frost & Sullivan's two-day workshop event held in September 2019 in New Delhi, called Intelligent Mobility. These include presentations from Frost & Sullivan Indian team and a host of other companies, such as RideCell, Tata Motors and more. The focus of this entire workshop was on ...
$1,500.00