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Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

The Frost Radar for the multichannel marketing hub (MMH) industry analyzes providers offering software solutions that help companies streamline and enhance marketing efforts across multiple channels. It plots 12 selected providers based on 10 growth and innovation criteria, comprising quantitative and qualitative factors. The vertical Growth I...

China is entering a decade of macroeconomic transformation, with growth expected to moderate from an average of 5.7% between 2015 and 2025 to 3.7% between 2025 and 2035. This slowdown is being driven by structural factors like population aging, property sector correction, and shifting global trade dynamics. In this scenario, China is accelerating i...

The amount of carbon dioxide (CO2) generated and emitted into the atmosphere continues to rise as a direct result of a series of complex interactions including population growth, improved standards of living, and expanding economies, and this is clearly demonstrated by both the increasing absolute level and the annual rate of increase in atmospheri...

Electronic and battery waste should be considered as an important source for the recovery of crucial precious metals including Lead, Lithium, Nickel, Cadmium, Cobalt, and Copper. The recovery of rare earth metals from end-of-life electronics and batteries will reduce the burden on landfills and will also prevent leaching of hazardous compounds into...

Industry 4.0 is enabling smart factories by configuring cyber-physical (Internet-connected) systems coupled with artificial intelligence (AI) to leverage the Industrial Internet of Things (IIoT) for seamless machine-to-machine communication, data transfer, and advanced automation of processes throughout the manufacturing value chain. The opportunit...

Current text processing solutions are capable of analyzing tabular structured data formats with numerous rows and columns that are easier to process and store. This includes names, phone numbers, and addresses. Text artificial intelligence (AI), also referred to as text mining, is a technology that uses natural language processing (NLP) to con...

Frost & Sullivan’s June 2022 study, Sustainability and Circularity Matters—Contact Center Growth Opportunities Under the ESG Umbrella (K747-76), focused on CC service providers’ sustainability efforts as low-hanging fruit for progress in the broader ESG area. This analysis serves as a broader update to the June 2022 study. Some industries, includi...

Mitigating greenhouse gases is the way ahead to avert catastrophes arising from climate change. Permanently removing greenhouse gas emissions from the atmosphere is a huge and urgent task. Emission reduction technologies are necessary to achieve deep decarbonization in emission-intensive industries and net-zero emissions in the long term. Industry ...