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01 Aug 2014  |  Asia Pacific  |  Market Research
More Than Just Being Green—A Sustainability Perspective in the Asia-Pacific Green Buildings Market
Green Buildings Must Shift Focus from Quantity to Quality
This document focus on the sustainability issues in the green buildings market in Asia-Pacific. Green buildings must be environmentally sustainable and remain green in their entire lifecycle. The key issue beyond the creation of a green building is the sustainability of the green status and functionality of the green aspects in that building. In or...
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07 Dec 2017  |  Asia Pacific  |  Market Research
Analysis of the Southeast Asia and Australia-New Zealand Drives Market, Forecast to 2021
Investments in Infrastructure and Light Industries in the Region to Spur Growth in Adoption of Electric Drive Technology
This research service discusses the revenues generated by various Electric Drive suppliers in Southeast Asia, Australia, and New Zealand. The companies included in this study are all major vendors. Research Scope The objective is to identify the major end users, key product segments, core competitors, and the channels for distribution in each eco...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Growing Adoption of Digital Channels Powering Asia-Pacific Customer Experience Outsourcing Services Market, Forecast to 2026
Focus on Lower Costs, Business Resiliency, and Deeper Customer Engagement will Ensure Transformational Growth
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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09 Sep 2021  |  Asia Pacific  |  Tracker
Rising Demand for Digital Technologies Accelerates Asia-Pacific Business Process Management (BPM) Services Market Growth
Traditional BPM Services are Being Reinvented through Digital Technologies to Deliver Enhanced Business Outcomes
In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...
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17 Feb 2021  |  Asia Pacific  |  Market Research
Domestic Demand and Strong Outsourcing Opportunity Fuels Indian Hosted/Cloud Contact Center Market, Forecast to 2026
Scalability, Improved Business Continuity, Remote Working Capabilities will Drive Future Investments
The Indian contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Conta...
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02 May 2019  |  Asia Pacific  |  Market Research
Australia and New Zealand Hosted/Cloud Contact Center Market Update, Forecast to 2024
Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors
While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...
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30 Apr 2021  |  Asia Pacific  |  Market Research
Digitalization and Data Analytics are Driving Asia-Pacific Cross-border and Remittance Service Market Growth
The Need for Faster Payment Services and Lower Transaction Fees Creates New Growth Opportunities
2020 was marked by pervasive disruption, caused by the COVID-19 pandemic, which created growth opportunities for cross-border and remittance service providers. The market witnessed a rise in digital adoption rates (15% YoY growth rate in 2020). Rapidly advancing technologies, evolving customer expectations, and a changing regulatory landscape are d...
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24 Nov 2020  |  Asia Pacific  |  Market Research
Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy
The Need for Digital Technologies and Rightshoring Capabilities is Transforming the Industry
The experience economy is forcing organizations around the world to rethink how they do business. They can no longer simply focus on selling goods or providing services at a single point in time. Todays digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands...
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17 Feb 2021  |  Asia Pacific  |  Market Research
Domestic Demand and Strong Offshore Opportunity Strengthens ASEAN Hosted/Cloud Contact Center Market, Forecast to 2026
Scalability, Improved Business Continuity, Remote Working Capabilities will Drive Future Investments
The ASEAN contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contac...
$4,950.00
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17 Feb 2021  |  Asia Pacific  |  Market Research
Enhanced Omnichannel Functionality and Digital Transformation Drive Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2026
COVID-19 Pandemic Accelerates the Demand for Cloud Applications; Scalability and Remote Working Capabilities to Drive Future Investments
This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...
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