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The Egyptian economy has witnessed a significant GDP growth increasing from 2.1% in 2012/13 to 4.2% in 2014/15 due to improving political conditions and introduction of heavy energy subsidies for the development of energy intensive industries. According to the Ministry of Finance, the 2016-2017 budget estimates a total expenditure of $98.4 billion ...

This Frost Radar™ analysis considers how carrier managed network services (MNS) providers are enhancing and simplifying the consumption of network services. The increasing complexity of managing multiple network services, including underlay, overlay, software-defined networking, and security, is driving businesses to engage with MNS providers. With...

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

Sustainability has become an important company mandate and competitive differentiator, driven by demand from customers, investors, and employees. Increasingly, contact center (CC) suppliers are publishing environmental, societal, and governance (ESG) reports detailing internal progress on the United Nations' Sustainability Design Goals (SDGs) and p...

The Next Generation Healthcare Summit brought together a group of senior leaders of healthcare payer and provider organizations from June 13-15, 2018 at the Woodlands, outside of Houston Texas, to address key issues shared by their organizations. With many gains possible from payer-provider collaboration, there were lively discussions regarding sh...

The professional headset market is expected to grow at a healthy rate, enjoying a revenue CAGR of 8.0 percent from 2017 to 2024. PC USB and UCC headsets continue to experience rapid growth, especially binaural cordless stereo UCC headsets, which grew 56.7 percent in 2017 in terms of revenue. Innovation on the consumer side in fields such as weara...

This Frost Radar analyzes and positions 13 of the world's leading and most dynamic carbon capture and separation technology market players. Organizations need to plot a dynamic roadmap for the transition to net zero carbon emissions. Carbon capture is a proven technology that can be implemented in various industries, including hard-to-abate se...

Frost & Sullivan’s June 2022 study, Sustainability and Circularity Matters—Contact Center Growth Opportunities Under the ESG Umbrella (K747-76), focused on CC service providers’ sustainability efforts as low-hanging fruit for progress in the broader ESG area. This analysis serves as a broader update to the June 2022 study. Some industries, includi...

This Frost Radar™ highlights an industry in the midst of a profound transformation. The foundational layers of signature, identity, and integrity are converging into a unified framework for trusted digital interaction, increasingly powered by AI and beginning to be secured by the first wave of post‑quantum cryptography. The European Digital Identit...