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08 Nov 2018  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
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08 Nov 2022  |  Global  |  Frost Radar
Frost Radar™: Cloud-native Application Protection Platforms, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global cloud-native application protection platform (CNAPP) market recorded revenue of $1,720.6 million in 2021, representing year-over-year growth of 48.8%. Frost & Sullivan projects that momentum to continue at a compound annual growth rate of 25.7% from 2021 to 2026, with revenue reaching $5,406.8 million in 2026 because of the increasing de...
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13 Feb 2017  |  Europe  |  Market Research
Analysis of Western European Fall Protection Market, Forecast to 2021
Installed Systems and Fall Protection Services are Expected to Offer Highest Growth Opportunities
The Western European fall protection market generated revenue of €343.5 million in 2016, and is expected to reach €412.2 million in 2021. Wind energy, transportation, and utilities are expected to experience high market growth due to adoption of sophisticated products and growing penetration. On the other hand, construction and general industrial a...
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01 Mar 2017  |  Europe  |  Market Research
European Hosted IP Telephony and UCaaS Market, Forecast to 2023
ISDN Decommissioning to Accelerate Cloud Communications Adoption
The European hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) market continues on a strong growth trajectory that is creating value for businesses and growth opportunities for service providers. European telecom carrier initiatives to discontinue Integrated Services Digital Network (ISDN) services are driving ...
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04 Nov 2020  |  North America  |  Market Research
Disruptive Technologies Displacing Legacy Technologies in the Next-generation Wireless OSS Market, 2020
Rapid Service Orchestration is Key to 5G Future Growth Potential
An operations support system (OSS) refers to an IT or computer system that communications service providers (CSPs) use to manage their networks and, along with business support systems (BSSs), serve customers. The main focus of an OSS is supporting network operations through management functions such as network inventory, service provisioning, netw...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Omnichannel and Automation Power the Philippines Customer Experience Outsourcing Services Market, 2020–2026
Demand for Cost Savings, Business Flexibility, and Low Operation Costs to Ensure Competitive Intensity in the Customer Experience Outsourcing Market
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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29 Apr 2020  |  Asia Pacific  |  Market Research
Japanese Managed Security Services Market, Forecast to 2023
Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption
The Japanese managed security services (MSS) market, recording a year-on-year (YoY) growth rate of 14.0Percentage in 2018, is the largest in the Asia-Pacific (APAC) region. There were several key market drivers in 2018: increased general information technology (IT) investment in Japanese enterprises for the 2020 Tokyo Olympic Games; Japanese enter...
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17 May 2018  |  North America  |  Tracker
Q1 North American Mobile Tracker
Continued Growth of Smartphones, Mobile Computing, and M2M Communications
The North American mobile communications industry is defined by high-speed broadband services, continued penetration of advanced mobile devices, encouraging developments in cellular machine-to-machine (M2M) and Internet of Things (IoT) market, and resurgence of unlimited mobile plans. The attached tracker presents mobile communication metrics for t...
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22 Jun 2022  |  Latin America  |  Market Research
Colombian Data Communication Services Growth Opportunities
Business Need to Interconnect Locations and Enable Bandwidth-intensive Applications Drive Growth Strategies
The Colombia business data communication services market analysis includes wide area network strategic services, such as multiprotocol label switching (MPLS), carrier Ethernet services, and dedicated internet access (DIA). MPLS services constitute nearly 62% of the total data communication services market with Ethernet and DIA making up the remaini...
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26 Nov 2025  |  Global  |  Customer Research
CX Growth Opportunities in the Information & Communications Technology Industry 2025–2026
Customer Perspectives
The information and communications technology (ICT) industry is undergoing an important transformation, evolving from traditional hardware- & software-centric, and communications infrastructure to cloud-based, interconnected digital ecosystems. This shift has been driven by advances in artificial intelligence (AI), mobile computing, big data analyt...
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