European Hosted IP Telephony and UCaaS Market, Forecast to 2023

European Hosted IP Telephony and UCaaS Market, Forecast to 2023

ISDN Decommissioning to Accelerate Cloud Communications Adoption

RELEASE DATE
01-Mar-2017
REGION
Europe
Research Code: K13F-01-00-00-00
SKU: TE03715-EU-MR_19472
$4,950.00
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TE03715-EU-MR_19472
$4,950.00
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Description

The European hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) market continues on a strong growth trajectory that is creating value for businesses and growth opportunities for service providers. European telecom carrier initiatives to discontinue Integrated Services Digital Network (ISDN) services are driving carrier and customer migration to IP connectivity services as well as adoption of next-generation business communication solutions such as hosted private branch exchange (PBX) and UCaaS. Other growth drivers in this market include: increasing supply of compelling hosted IP telephony and UCaaS offerings, expanding feature sets, and growing acceptance of cloud communications among the reseller channel. This market study provides a detailed discussion of market drivers and restraints, user and revenue forecasts, market share analysis and competitor assessment. It also identifies key growth opportunities in the European hosted IP telephony and UCaaS market. This study can help technology vendors, service providers and resellers develop compelling UCaaS solutions portfolios and effective market strategies.

RESEARCH: INFOGRAPHIC

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Table of Contents

Key Findings

Market Engineering Measurements

CEO’s Perspective

Market Definitions

Market Readiness

Market Overview—Hosted IP Telephony and UCaaS Ecosystem

Market Overview—Distribution Channels

Channel SWOT Analysis

Market Drivers

Top Challenges for IT by Region

Top Drivers for IT Investment

Value of Cloud-Based Solutions Among Users

Satisfaction with Cloud-Based Solutions

Market Restraints

Barriers to Cloud-Based Solutions Adoption

Forecast Assumptions

Installed Base and Revenue Forecast

Pricing Trends and Forecast

Demand Analysis

Cloud Applications Adoption

Market Share

Competitive Environment

Select Providers and Platform Vendors

Select Service Providers and Platform Vendors

Competitive Factors and Assessment

Criteria for Selecting a Cloud Provider

Transformation in the UCaaS Industry Ecosystem—2016

Growth Opportunity 1—Cloud Contact Center

Growth Opportunity 2—Mobile-first Strategy

Growth Opportunity 3—Advanced Collaboration

Growth Opportunity 4—Open APIs and CPaaS

Growth Opportunity 5—Mid-Market and Large Enterprise

Growth Opportunity 6—Channel Development

Growth Opportunity 7—Outsource Technology Expertise

Growth Opportunity 8—Optimize Internal Processes

Growth Opportunity 9—User Adoption Services

Growth Opportunity 10—International Expansion

Growth Opportunity 11—Analytics Tools

Growth Opportunity 12—Customer Portal

Growth Opportunity 13—Tailored Packaging & Pricing

Growth Opportunity 14—Improved Customer Retention

Growth Opportunity 15—Hybrid Architectures

Growth Opportunity 16—Adjacencies/Up-sell/Cross-Sell

Growth Opportunity 17—Digital Customer Engagement

Growth Opportunity 18—Vertical Strategies

Growth Opportunity 19—Freemium Offers and Free Trials

Growth Opportunity 20—Innovation and Transformation

Installed Users by Region

Germany, France and the United Kingdom

Italy and Spain

Belgium, Netherlands and Luxembourg

The Nordics

Central and Eastern Europe

Legal Disclaimer

Market Engineering Methodology

Market Engineering Measurements

Additional Sources of Information on Hosted IP Telephony and UCaaS Market

List of Companies Included in “Others”

Partial List of Companies Interviewed

List of Exhibits

List of Figures
  • 1. Total Hosted IP Telephony and UCaaS Market: Porter’s Five Forces, Europe, 2016
  • 2. Total Hosted IP Telephony and UCaaS Market: Channel SWOT Analysis, Europe, 2016
  • 3. Total Hosted IP Telephony and UCaaS Market: Key Market Drivers, Europe, 2017–2023
  • 4. Total Hosted IP Telephony and UCaaS Market: Key Market Restraints, Europe, 2017–2023
  • 5. Total Hosted IP Telephony and UCaaS Market: Competitive Structure, Europe, 2016
  • 6. Total Hosted IP Telephony and UCaaS Market: SWOT Analysis, Europe, 2016
  • 7. Total Hosted IP Telephony and UCaaS Market: Disruptive Forces, Europe, 2016
  • 8. Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, Europe, 2016
List of Charts
  • 1. Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, Europe, 2016
  • 2. Total Hosted IP Telephony and UCaaS Market: Distribution Channel Analysis, Europe, 2016
  • 3. Total Hosted IP Telephony and UCaaS Market: Top IT Challenges by Region, Global, 2016–2018
  • 4. Total Hosted IP Telephony and UCaaS Market: Top Drivers for IT Investment, Europe, 2016—2018
  • 5. Total Hosted IP Telephony and UCaaS Market: Value of Cloud-Based Solutions Among Users, Europe, 2015
  • 6. Total Hosted IP Telephony and UCaaS Market: Satisfaction with Cloud-Based Solutions Among Users, Global, 2015
  • 7. Total Hosted IP Telephony and UCaaS Market: Barriers to Adoption of Cloud-Based Solutions, Europe, 2015
  • 8. Total Hosted IP Telephony and UCaaS Market: Installed Base and Revenue Forecast, Europe, 2015–2023
  • 9. Total Hosted IP Telephony and UCaaS Market: Average Price per User per Month, Europe, 2015–2023
  • 10. Total Hosted IP Telephony and UCaaS Market: Market Penetration, Europe, 2015–2023
  • 11. Hosted IP Telephony and UCaaS Market: Plans for Moving Applications to the Cloud, Europe, 2015–2018
  • 12. Total Hosted IP Telephony and UCaaS Market: Percent Share of Installed Users, Europe, 2016
  • 13. Total Hosted IP Telephony and UCaaS Market: Competitor Success Factors, Europe, 2016
  • 14. Hosted IP Telephony and UCaaS Market: Top Criteria for Selecting a Cloud Provider, Europe, 2015
  • 15. Total Hosted IP Telephony and UCaaS Market: Installed Users by Region, Europe, 2015–2023
Related Research
The European hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) market continues on a strong growth trajectory that is creating value for businesses and growth opportunities for service providers. European telecom carrier initiatives to discontinue Integrated Services Digital Network (ISDN) services are driving carrier and customer migration to IP connectivity services as well as adoption of next-generation business communication solutions such as hosted private branch exchange (PBX) and UCaaS. Other growth drivers in this market include: increasing supply of compelling hosted IP telephony and UCaaS offerings, expanding feature sets, and growing acceptance of cloud communications among the reseller channel. This market study provides a detailed discussion of market drivers and restraints, user and revenue forecasts, market share analysis and competitor assessment. It also identifies key growth opportunities in the European hosted IP telephony and UCaaS market. This study can help technology vendors, service providers and resellers develop compelling UCaaS solutions portfolios and effective market strategies.
More Information
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Table of Contents | Executive Summary~ || Key Findings~ || Market Engineering Measurements~ || CEO’s Perspective~ | Market Overview~ || Market Definitions~ || Market Readiness~ || Market Overview—Hosted IP Telephony and UCaaS Ecosystem~ || Market Overview—Distribution Channels~ || Channel SWOT Analysis~ | External Challenges: Drivers and Restraints—Total Hosted IP Telephony and UCaaS Market~ || Market Drivers~ || Top Challenges for IT by Region~ || Top Drivers for IT Investment~ || Value of Cloud-Based Solutions Among Users~ || Satisfaction with Cloud-Based Solutions~ || Market Restraints~ || Barriers to Cloud-Based Solutions Adoption~ | Forecasts and Trends—Total Hosted IP Telephony and UCaaS Services Market~ || Forecast Assumptions~ || Installed Base and Revenue Forecast~ || Pricing Trends and Forecast~ | Demand Analysis—Total Hosted IP Telephony and UCaaS Market~ || Demand Analysis~ || Cloud Applications Adoption~ | Market Share and Competitive Analysis— Total Hosted IP Telephony and UCaaS Market~ || Market Share~ || Competitive Environment~ || Select Providers and Platform Vendors~ || Select Service Providers and Platform Vendors~ || Competitive Factors and Assessment~ || Criteria for Selecting a Cloud Provider~ | Growth Opportunities and Companies to Action~ || Transformation in the UCaaS Industry Ecosystem—2016~ || Growth Opportunity 1—Cloud Contact Center~ || Growth Opportunity 2—Mobile-first Strategy~ || Growth Opportunity 3—Advanced Collaboration~ || Growth Opportunity 4—Open APIs and CPaaS~ || Growth Opportunity 5—Mid-Market and Large Enterprise~ || Growth Opportunity 6—Channel Development~ || Growth Opportunity 7—Outsource Technology Expertise~ || Growth Opportunity 8—Optimize Internal Processes~ || Growth Opportunity 9—User Adoption Services~ || Growth Opportunity 10—International Expansion~ || Growth Opportunity 11—Analytics Tools~ || Growth Opportunity 12—Customer Portal~ || Growth Opportunity 13—Tailored Packaging & Pricing~ || Growth Opportunity 14—Improved Customer Retention~ || Growth Opportunity 15—Hybrid Architectures~ || Growth Opportunity 16—Adjacencies/Up-sell/Cross-Sell~ || Growth Opportunity 17—Digital Customer Engagement~ || Growth Opportunity 18—Vertical Strategies~ || Growth Opportunity 19—Freemium Offers and Free Trials~ || Growth Opportunity 20—Innovation and Transformation~ | Country and Sub-region Analysis— Total Hosted IP Telephony and UCaaS Market~ || Installed Users by Region~ || Germany, France and the United Kingdom~ || Italy and Spain~ || Belgium, Netherlands and Luxembourg~ || The Nordics~ || Central and Eastern Europe~ || Legal Disclaimer~ | Appendix~ || Market Engineering Methodology~ || Market Engineering Measurements~ || Additional Sources of Information on Hosted IP Telephony and UCaaS Market~ || List of Companies Included in “Others”~ || Partial List of Companies Interviewed~ || List of Exhibits~
List of Charts and Figures 1. Total Hosted IP Telephony and UCaaS Market: Porter’s Five Forces, Europe, 2016~ 2. Total Hosted IP Telephony and UCaaS Market: Channel SWOT Analysis, Europe, 2016~ 3. Total Hosted IP Telephony and UCaaS Market: Key Market Drivers, Europe, 2017–2023~ 4. Total Hosted IP Telephony and UCaaS Market: Key Market Restraints, Europe, 2017–2023~ 5. Total Hosted IP Telephony and UCaaS Market: Competitive Structure, Europe, 2016~ 6. Total Hosted IP Telephony and UCaaS Market: SWOT Analysis, Europe, 2016~ 7. Total Hosted IP Telephony and UCaaS Market: Disruptive Forces, Europe, 2016~ 8. Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, Europe, 2016~| 1. Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, Europe, 2016~ 2. Total Hosted IP Telephony and UCaaS Market: Distribution Channel Analysis, Europe, 2016~ 3. Total Hosted IP Telephony and UCaaS Market: Top IT Challenges by Region, Global, 2016–2018~ 4. Total Hosted IP Telephony and UCaaS Market: Top Drivers for IT Investment, Europe, 2016—2018~ 5. Total Hosted IP Telephony and UCaaS Market: Value of Cloud-Based Solutions Among Users, Europe, 2015~ 6. Total Hosted IP Telephony and UCaaS Market: Satisfaction with Cloud-Based Solutions Among Users, Global, 2015~ 7. Total Hosted IP Telephony and UCaaS Market: Barriers to Adoption of Cloud-Based Solutions, Europe, 2015~ 8. Total Hosted IP Telephony and UCaaS Market: Installed Base and Revenue Forecast, Europe, 2015–2023~ 9. Total Hosted IP Telephony and UCaaS Market: Average Price per User per Month, Europe, 2015–2023~ 10. Total Hosted IP Telephony and UCaaS Market: Market Penetration, Europe, 2015–2023~ 11. Hosted IP Telephony and UCaaS Market: Plans for Moving Applications to the Cloud, Europe, 2015–2018~ 12. Total Hosted IP Telephony and UCaaS Market: Percent Share of Installed Users, Europe, 2016~ 13. Total Hosted IP Telephony and UCaaS Market: Competitor Success Factors, Europe, 2016~ 14. Hosted IP Telephony and UCaaS Market: Top Criteria for Selecting a Cloud Provider, Europe, 2015~ 15. Total Hosted IP Telephony and UCaaS Market: Installed Users by Region, Europe, 2015–2023~
Author Elka Popova
Industries Telecom
WIP Number K13F-01-00-00-00
Is Prebook No