Search results for: 'services AI'

Artificial intelligence (AI) is emerging as a foundational driver of global economic growth, with private AI investment shifting from experimentation to industrial-scale deployment. Beyond R&D, investment is increasingly directed toward expanding data center capacity, strengthening semiconductor supply chains, and securing reliable energy infrastru...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

The global web events market is experiencing significant shifts with the emergence of self-service solutions and a greater focus on mobile and social webcasting. An increasing number of enterprises are using webinars and webcasts as business-critical communication tools. User demand is triggered by travel and time savings, the ongoing workplace tra...

The Cloud Computing Act came into effect in September 2015. It encourages cloud adoption in the public sector, and provides support for SMBs that provide cloud services. There has been a flurry of activity by global cloud computing companies seeking to expand their presence in South Korea, which is, in turn, serving as a catalyst to attract other c...

Medical triaging in hospitals has significant challenges, including long patient wait times, increased healthcare staff workload, risk of human error in triaging, and unsatisfactory patient outcomes, primarily due to manual triaging processes. These factors impact the quality and efficiency of patient triaging, creating an urgent need for innovativ...

The Advanced Manufacturing Technology Opportunity Engine focusses on innovations related to innovation in AI-based robotic solutions for industrial manufacturing, developments in multi-material and powder-bed fusion 3D printing, advanced robotic solution for welding applications. The Advanced Manufacturing TOE covers global innovations and developm...

The Advanced Manufacturing Technology Opportunity Engine provides profiles of innovations related to Continuous Nano-extrusion, Scalable Amorphous Extrusion, AI-driven Swarm Robotics, Cloud-orchestrated Adaptive AMRs, Advanced Hot Melt Extrusion (HME) ProcessThe Advanced Manufacturing TOE covers global innovations and developments related to manufa...

The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

Robust ICT infrastructure has been key in supporting the growth of the cloud market in Hong Kong, while continuous support from the Hong Kong government has been instrumental in stimulating market growth under its "Digital 21" plan. Some notable trends include the growing adoption of cloud services to support the banking and finance sector for non-...