Search results for: 'field digitalization'

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

Infographics

×

With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

Fleet management applies mainly to leased and owned fleets, and service portfolios can include maintenance, repairs, fuel cards, and insurance. By centralizing all processes and transactions tied to corporate fleets, fleet management companies allow their clients to be more productive and plan for growth based on hard data and actionable insights o...

Demand for unified communications as a service (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce costs, and improve efficiency. UCaaS ...

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar. The publication presents competitive profiles of each company on the Frost Radar considering their stre...

In recent years, cybersecurity has become a priority for healthcare organizations. The healthcare sector is particularly affected by cyberattacks. Hospitals, healthcare organizations, patient databases, devices, and monitoring systems can be appetizing targets, destabilizing wider healthcare systems and affecting care delivery. The increasing adopt...

Noise, Vibration, Harshness (NVH) is the field concerned with measurement and modification of the noise and vibration characteristics in vehicles, aircraft, spacecraft, consumer electronics, and industrial equipment among others. This research focuses on the test equipment required to measure these noise and vibration characteristics accurately. Ha...

This study looks at the global automotive industry in 2020 and focuses on various trends like electric vehicles, car sharing, mobility integration, micro-mobility and microcars, and their production and sales. It also explores new businesses and technological opportunities in the field of mobility by 2020. The study analyses the key global megatren...

This research service presents a comprehensive overview of the North American mobile CRM market with in-depth market analysis of its two major segments, namely mobile sales force automation (SFA) and mobile field service management (FSM). This research service discusses the major industry challenges, market drivers and restraints, and trends that a...

This study examines strategies, participants, and growth opportunities in the North American mobile asset management market. Mobile asset management offerings are defined as solutions that use wireless tracking devices and cellular, location, and sensor technologies to remotely locate and monitor moveable assets that are outside of a company's fou...