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The customer experience (CX) automation market has reached an inflection point. Legacy interactive voice response systems and rule-based chatbots, designed to route and deflect rather than understand and resolve, are being displaced by a new generation of intelligent virtual agents (IVAs) capable of comprehending intent, maintaining context across ...

Pharmacovigilance activities revolve around ensuring drug safety and preventing adverse drug reactions. While post marketing studies form the core of pharmacovigilance, inclusion of safety measures during clinical development and carrying out additional post marketing active surveillance is being utilized by a number of pharma companies.  Risks due...

The European water and wastewater utility services market is amongst the most mature markets in the world and leads in spending compared to its global counterparts. The need for efficiency in operations and modernisation is expected to augment utility spending. In addition, the rehabilitation of ageing infrastructure and the uptake of smart solutio...

This research service discusses how the high population and urbanization of India is putting severe pressure on Indias water resources. Ground water and fresh water are the major resources of India and both are not adequate to meet the growing demand from various sectors. These sectors include agriculture, industry, and domestic use. This situatio...

The age of Big Data Analytics has completely shifted how businesses collect data, manage internal operations, and enact many business decisions. These are now based on direct customer data and observed trends rather than guesses or estimates of business needs from indirect observation. Big Data Analytics applications have accordingly changed how an...

This Frost Radar evaluates companies that develop and provide unmanned ground solutions for the commercial last-mile delivery market. An unmanned ground vehicle (UGV) is a small or medium-sized system designed to operate under remote control and may be capable of operating semi or fully autonomously. UGVs are gaining relevance in the logistics and...

Smart surface coatings and functional interfaces for extreme environments are emerging as critical enablers of industrial resilience, asset longevity, and operational efficiency across aerospace, energy, transportation, infrastructure, manufacturing, and defense sectors. As operating conditions become increasingly severe due to higher temperatures,...

As cell and gene therapy (CGT) moves from ultra-rare indications to more common indications, manufacturing capabilities will have to expand to support the commercial requirements of these diseases. Contract research organizations (CROs) can play a critical role in long-term genetic analysis and monitor safety and efficacy up to 15 years after treat...

The skyrocketing volume of medical imaging data and need to better manage medical images is becoming imperative for healthcare providers. The collaborative HIMSS-SIIM Enterprise Imaging Workgroup de?nes enterprise imaging as “a set of strategies, initiatives, and work?ows implemented across a healthcare enterprise to consistently and optimally capt...