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07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
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28 Apr 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming the norm. These solutions include ...
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08 Oct 2019  |  Latin America  |  Market Research
Future of Brazilian Connected Truck Market, Forecast to 2025
Addressing the Case for Connect Trucks through Fleet Management Systems is Essential to Tackle Pain Points of the Main Industries in the Country
Brazil has a moderately fragmented connected truck market that is served by more than 20 telematics companies, leading OEMs, and over 35 startups that work with commercial trucking and transport and logistics (T&L) industry. The country is going through a challenging period, with the economic recession still impacting truck sales and other industri...
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06 Apr 2020  |  Asia Pacific  |  Market Research
Asia-Pacific Advanced Malware Detection Solution Market, Forecast to 2023
Cloud-based Sandboxing Drives Overall Market Growth
The Advanced Malware Detection (AMD) solution market recorded a healthy growth of 18.6% on a YoY basis in 2018. The market grew at a pace slower than the YoY growth in 2017. Double-digit YoY growth rates were seen in most of the APAC countries, with China, Hong Kong, and India being the top markets. The adoption of AMD solutions was mainly drive...
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04 Feb 2022  |  North America  |  Market Research
Strategic Partnerships and Expanding Set of Mission-Critical Communications Capabilities Power North American Mobile Situational Awareness Market
Wireless Carriers Play Key Role in Driving Industry Growth
With top tier wireless carriers making situational awareness a key component of their hugely strategic public safety initiatives and with first responder communications and guidance becoming more critical in tumultuous times, Mobile Situational Awareness (MSA) solutions are of keen interest in the North American market. This study defines MSA a...
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11 Jul 2019  |  North America  |  Market Research
Growth Opportunities in the Global Radiology-as-a-Service Market, Forecast to 2023
Innovative Business Models Focusing on Operational, Clinical, and Financial Excellence Witnessing Growing Adoption, Due to Increasing Influence of Value-based Care and Sustainable Healthcare Initiatives in the Imaging Ecosystem
This Growth Opportunity service presents an analysis of the emerging ‘servitization’ business models in the medical imaging industry. With healthcare systems gradually transitioning to value-based care, imaging vendors across the value chain are positioning themselves as partners in this journey through risk-sharing and outcome-based services, with...
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20 Dec 2022  |  Global  |  Technology Research
Technologies Transforming HVAC Systems and Their Global Growth Opportunities
Digital Transformation in HVAC Systems for Enhanced Efficiency and Convenience
HVAC systems have been witnessing a major transformation with the inclusion of novel technologies, including IoT and artificial intelligence/machine learning. These technologies offer various benefits and improvements for legacy HVAC systems, such as improved efficiency, remote monitoring and control, energy savings, and reduced carbon emissions. ...
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22 Nov 2024  |  Global  |  Technology Research
Growth Opportunities in Data-centric AI, Augmented Reality, Generative AI, Edge AI, Global Fintech, and Cloud-Native Workload Automation
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores significant advancements in IT and computing technologies, emphasizing AI-driven solutions across various sectors. Key innovations include AI-powered platforms for context-aware insights and real-time computing, a global payments platform facilitati...
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30 Oct 2024  |  Global  |  Technology Research
Growth Opportunities in Artificial Intelligence, Augmented Reality, Robotics, Machine Learning, Generative AI, Simulating Models
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Artificial intelligence, Augmented Reality, Virtual Reality, Generative AI, Machine Learning Models, and Robotics Process Automation. These technologies empower users to devote their efforts to higher-value activities by auto...
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21 Aug 2026  |  Global  |  Technology Research
Growth Opportunities in Quantum Computing Systems, AI Cloud Platform, Orbital Data Centers, Sovereign AI, Multimodal AI Agents, and Cloud Infrastructure Platform
IT, Computing and Communications Technology Opportunity Engine
This edition of the IT, Computing and Communication Technology Opportunity Engine explores growth opportunities across Quantum Computing Systems, AI Cloud Platforms, Orbital Data Centers, Sovereign AI, Multimodal AI Agents, AI-powered Event Platforms, Cloud Infrastructure Platforms, Field Foundation Models, and Legal and Professional Services Workf...
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