Search results for: 'Disaster Recovery-as-a-Service 2019'

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

09 Oct 2024  |  Global  |  Market Research

A Strategic Analysis of the Bus Market, Indonesia, 2024 2035

Indonesia s Bus Sector Drives Transformational Growth through Bus Fleet Electrification to Reduce Emissions and Improve Sustainable Urban Transport and Energy Efficiency

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Indonesia emerges as a significant player in the global bus market due to its expanding population and increasing reliance on public transportation. The number of buses in operation rises every year, with leading original equipment manufacturers (OEMs) such as Mercedes-Benz, Mitsubishi Fuso, Hino, Isuzu, and Scania dominating sales. The Indonesian ...

15 Jun 2020  |  Global  |  Market Research

Global Defense Industrial and Technology Base (DITB) Trends Outlook, 2019–2024

Transnational Disputes, Operational Concepts and Efficiency Needs Drive Acquisitions and Modernization

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Key Issues Addressed Key Benefits

This study is an in-depth analysis of the the global defense industrial and technology base, its drivers, trends, and outlook. To provide for a country’s national security, its industrial base must be secure, robust, and resilient. The defense technology industrial base (DTIB) must be cost effective, cost efficient, and highly productive to ensure...

The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2017, regardless of the highly challenging economic scenario in the region. Competition is expected to increase in most countries in Latin America due to new service providers entering the market, existing part...

28 Aug 2025  |  Global  |  Customer Research

Voice of Customer: SD-WAN and SASE, Global, 2025

IT Decision-Makers’ Insights and Preferences

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This global survey, conducted annually by Frost & Sullivan’s ICT practice, captures customer insights and preferences regarding network technologies and related services. The 2025 edition spans 19 countries across North America, Latin America, Europe, and Asia, with 16% of respondents from the United States. To ensure data relevance, participants c...

In 2018, the retail IoT market in Asia-Pacific generated a revenue of $1.72 billion, and it is anticipated to grow at a compound annual growth rate of 24.8Percentage from 2018 to 2025 to reach $10.00 billion in 2025. This growth insight discusses market size in terms of spending across key application areas such as WiFi-based analytics, video and o...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

30 Sep 2016  |  North America  |  Market Research

Strategic Analysis of the North American Commercial Pumps Market

Robust Building and Construction Activities to Act as Key Driver of Growth in 2016

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This market insight covers the global opportunities for the commercial pumps companies in the North American region. It provides a regional analysis of how economic factors will impact the market. Opportunities in terms of the investment landscape, construction boom, rising focus on green buildings, and the economic recovery of the region has been ...

The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...