Search results for: 'agent technologies'

The circular economy market is poised for significant growth in 2025, driven by advancements in technologies and solutions that improve material recovery and recycling processes. This study analyzes the top 10 trends impacting investment opportunities in the circular economy market in 2025 and beyond. Key opportunities are emerging in AI-based robo...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

This study examines the top growth opportunities for the building construction market in 2024. Material shortages, price inflation, logistics issues, and labor deficiencies are top challenges in the building construction market. These challenges resulted in the market s sluggish growth in 2023, which will only show a modest recovery of above 5% gro...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

Infographics

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

This research analyzes how point-of-care (PoC) diagnostics is evolving from simple tests to decentralized, connected, and clinically actionable testing platforms across hospitals, outpatient settings, homes, and pharmacies.The study assesses key technology shifts, including rapid molecular testing, lateral flow assays, microfluidics, biosensors, sm...

The modern workplace is undergoing a rapid transformation, moving beyond traditional metrics of occupancy to focus on effectiveness and experience. Organizations have realized that simply filling seats does not drive outcomes; instead, the workplace is now seen as a performance enabler, where experience is the new currency.Central to this evolution...

The Mobility Technology Opportunity Engine (TOE) provides profiles of innovations related to High-power Density Proton Exchange Membrane (PEM) Fuel Cell Engines, AI-driven Predictive Maintenance with Real-time Monitoring and Robust Cybersecurity, Advanced AI and Multi-sensor Integration, Advanced Battery Technology and Optimized Fleet Management.Th...

The global oil and gas market is currently going through an unprecedented transformation, triggered by efforts to reduce carbon emissions and rely on more renewable and environmentally friendly energy sources. The digitalization and automation of processes accompanying this shift represent enormous opportunities, and the market is poised to witness...