Search results for: 'ba09 to work'

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

27 Sep 2021  |  Asia Pacific  |  Market Research

Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2027

China’s Strong Performance Boosted Overall Market Growth Rates

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This research study analyzes the current and future trends of the Asia-Pacific video conferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research service is fro...

Commercial aviation contributes about 3% of all CO2 emissions globally. With the number of passengers constantly increasing and the number of aircraft forecasted to almost double by 2050, this percentage is expected to rise significantly. Industry stakeholders are working to reduce emissions by moving to alternative energy sources and using sustain...

As we begin 2023, the polymers and composites industry is at the forefront of sustainability conversations. On the one hand, these materials will be key to a net-zero future, with innovations enhancing the energy efficiency of end products such as wind turbines and electric vehicles. On the other hand, work to improve the sustainability of plast...

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...

18 Jun 2021  |  Latin America  |  Frost Radar

Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

14 Dec 2020  |  Global  |  Market Research

5G Network Deployment Catalyzes the Global Communications Test and Measurement Market

Demand from Hyperscale Data Centers, Connected Vehicles, and IIoT Applications Propels Growth Opportunities for Higher Speed Ethernet Testing Solutions

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The COVID-19 pandemic caught most of the world off guard, forcing governments to impose lockdowns. Wireless communications, therefore, became the lifeline of enterprises whose employees were forced to work from home (WFH). Although the pandemic could be seen as a viable opportunity for operators and service providers to capitalize upon demand, that...