Search results for: 'dac center'

The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...

Data breaches have risen in scale and complexity, and enterprises are investing in many solutions to address each new threat exposure. Often, such solutions operate in silos, generating alerts on multiple threat types. The security operations center (SOC) must handle and respond to each alert; when done manually, speed and accuracy suffer. SOCs con...

This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conc...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

The rapid expansion in data center capacities and the subsequent need to control the rack level energy consumption will pave the way for the data center infrastructure solutions market. Considering the introduction level of the market lifecycle of data center infrastructure solutions, this research service aims to present a framework to build a gro...

The demand for data transfer and storage has significantly increased over the past few years and is expected to continue to do so till 2022, driving data center expansion and investment. Escalating Internet and mobile data traffic has led to data growth; global Internet IP traffic is likely to rise from 6.8 ZB (zettabyte) in 2016 to 24.6 ZB by the ...