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As artificial intelligence moves from experimentation into the operational core of the enterprise, the demands placed on implementation and managed service providers are changing fundamentally. Early AI success was defined by proof points: models deployed, pilots completed, productivity gains demonstrated. Today, success is defined by durability: t...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

This research benchmarks top participants in the global noise, vibration, and harshness (NVH) testing market. Of the more than 20 companies in this space, Frost & Sullivan identified 12 with commendable performance in the 7 key end-user segments (automotive, aerospace and defense [A&D], power generation, consumer electronics, construction, and indu...

Organizations today want a single view of customers from all touch points, which can be achieved through customer relationship management (CRM) solutions. The goal for companies, educational institutions, and the public sector is to capture and leverage the wealth of available data to have profitable, productive, value-rich, experience-enhancing, a...

The explosive growth of enterprise mobility and bring your own device technologies is putting immense pressure on IT teams to monitor and control cloud application usage, fueling the growth of cloud access security broker (CASB) solutions. A CASB is a security platform that resides between cloud service users and cloud apps to monitor all activitie...

The Indian logistics industry is in the midst of a transformation as manufacturers and shippers look for ways to cut costs by reducing supply chain waste and the dependence on manpower. Logistics often is a target for efficiency improvements: customers are demanding more personalized services with a focus on speed and cost. In the past 5 years, l...

19 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Malaysian Fleet Management System Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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In light of the COVID-19 global pandemic, companies in the eCommerce, grocery delivery, and logistics industries have been enlarging their fleets to address the ever-increasing demand that begin in 2020. Cost minimization and fleet efficiency are urgently needed in this unprecedented time. The introduction of fleet management system (FMS) features ...

The COVID-19 pandemic outbreak has resulted in a global economic downturn, as countries imposed movement control orders and shut down businesses. Similar to most other markets worldwide, the demand for industrial robots is forecast to plummet in 2020. The high initial costs and lack of supportive infrastructure are likely to impede market growth in...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...