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In Southeast Asia (SEA), consumer preference for vehicle ownership is gradually declining, particularly in countries where parking and congestion fees strain people’s budgets. In contrast, car sharing provides a hassle-free mobility solution that can significantly reduce consumers’ living costs. Car sharing platforms are available in various busine...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

In this study, Frost & Sullivan provides a detailed analysis of the 2021 US SD-WAN survey conducted among enterprises in the US vertical markets on their preferences for SD-WAN. The survey respondents were the IT/network decision-makers from different verticals, including financial services, healthcare, retail, government, technology, and manufactu...

As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporti...

Because of digitalization initiatives, the bring-your-own-device trend, and the sheer number of internet of things-enabled devices, banking and financial services organizations have found themselves connected to a vast digital ecosystem vulnerable to many threats. In this fast-changing cybersecurity landscape, organizations are ready to make signif...

The Asia-Pacific (APAC) water sector is entering a decisive transition phase, where resilience, efficiency, and regulatory compliance are becoming as critical as capacity expansion. As climate volatility, industrial complexity, and urban density intensify across the region, water and wastewater systems are being reshaped by circularity principles, ...

Emerging Countries Decision Support Database on Healthcare is a compendium of spreadsheet tables, which include meaningful measurement categories to offer a comprehensive picture of the healthcare industry of the emerging countries

Masterbatches allow easier incorporation of pigments and additives in polymer resins and elastomers and provide improved product consistency and process stability through better dispersion. These products also enable safer handling of hazardous chemicals by encapsulating them in a carrier resin or elastomer. Additionally, they are mostly available ...

17 Nov 2020  |  Global  |  Market Research

Innovative Business Models Emerging from Digitalization in Generators, Global, 2020

Enhanced Customer Experience through Digital Energy Transformation Creating Growth Opportunities

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Investment in digital technologies is booming across all industries, including power generation. This research aims to identify the generators industrys current use and future decision-making trends toward digital transformation. A recent Frost & Sullivan study found that 99% of businesses are at a particular digital transformation stage. Technolo...