2023 UCC Buyers’ Perspectives

2023 UCC Buyers’ Perspectives Updated Research Available Updated Research Available

Digital Technology Investment Plans are Strong Amid Trying Macro Conditions

RELEASE DATE
30-Mar-2023
REGION
North America
Deliverable Type
Customer Research
Research Code: K887-01-00-00-00
SKU: TE04136-NA-CR_27533
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Description

As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporting remote-based workers is not the challenge that it once was. Evolving work styles have increased focus on the employee experience as a top of mind issue, particularly in the the fierce fight to attract and retain skilled workers.

Despite trying macro-economic and political conditions, the outlook is positive for continued adoption of unified communications and collaboration applications, endpoints and services. Solutions are proving their worth in today's business landscape as evidenced by optimistic IT decision maker input on their budgets and near term digital technology investment plans. Continued investments are likely to expand UCC technology deployments more broadly across and more deeply within end user organizations of all sizes, industries and regions.

Author: Robert Arnold

Table of Contents

Research Objectives

Research Methodology

Respondent Demographics

Respondent Demographics (continued)

Respondent Demographics (continued)

Respondent Demographics (continued)

Unified Communications and Collaboration in the New Era of Work

IT/Telecom Departments Spotlight Technology Challenges

IT/Telecom Department Challenges Analysis

UCC Adoption is Well Underway

UCC Solution Adoption Plans are Strong

UCC Solution Investment Plans Align with Adoption Aspirations

UCC Solution Adoption Analysis

Remote Work is Here to Stay

Future Remote Work Plans in Asia-Pacific

Future Remote Work Plans in Europe

Future Remote Work Plans in Latin America

Future Remote Work Plans in North America

Remote Work Prompts Changes to Office Space

Perceived Benefits of Remote Increases

Employee Challenges when Working Remotely/from Home

Work Style and Workspace Analysis

Macro Conditions Impact on Investments

Macro Conditions Impact on Investments in Asia-Pacific

Macro Conditions Impact on Investments in Europe

Macro Conditions Impact on Investments in Latin America

Macro Conditions Impact on Investments in North America

Respondent Organization’s Annual Revenue

UCC Budgets are Healthy

UCC Budget Expectations Align with Investment Plans

Average UCC Budget Increase Among Organizations Expecting an Increase

Budget Analysis

UCC Solution Investment Drivers

UCC Solution Selection Factors

Preferred Channels to Source UCC Solutions

Information Sources when Selecting UCC Solutions

Purchase Factor Analysis

Why Is It Increasingly Difficult to Grow?

The Strategic Imperative 8™

Growth Opportunities Fuel the Growth Pipeline Engine™

List of Exhibits

List of Exhibits (continued)

List of Exhibits (continued)

Legal Disclaimer

As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporting remote-based workers is not the challenge that it once was. Evolving work styles have increased focus on the employee experience as a top of mind issue, particularly in the the fierce fight to attract and retain skilled workers. Despite trying macro-economic and political conditions, the outlook is positive for continued adoption of unified communications and collaboration applications, endpoints and services. Solutions are proving their worth in today's business landscape as evidenced by optimistic IT decision maker input on their budgets and near term digital technology investment plans. Continued investments are likely to expand UCC technology deployments more broadly across and more deeply within end user organizations of all sizes, industries and regions. Author: Robert Arnold
More Information
Deliverable Type Customer Research
Author Rob Arnold
Industries Telecom
No Index No
Is Prebook No
Keyword 1 UCC technology deployments
Keyword 2 ucc solutions
Keyword 3 UCC Article
Podcast No
Predecessor K739-01-00-00-00
WIP Number K887-01-00-00-00