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2023 UCC Buyers’ Perspectives
2023 UCC Buyers’ Perspectives Updated Research Available Updated Research Available
Digital Technology Investment Plans are Strong Amid Trying Macro Conditions
30-Mar-2023
North America
Customer Research
Description
As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporting remote-based workers is not the challenge that it once was. Evolving work styles have increased focus on the employee experience as a top of mind issue, particularly in the the fierce fight to attract and retain skilled workers.
Despite trying macro-economic and political conditions, the outlook is positive for continued adoption of unified communications and collaboration applications, endpoints and services. Solutions are proving their worth in today's business landscape as evidenced by optimistic IT decision maker input on their budgets and near term digital technology investment plans. Continued investments are likely to expand UCC technology deployments more broadly across and more deeply within end user organizations of all sizes, industries and regions.
Author: Robert Arnold
Table of Contents
Research Objectives
Research Methodology
Respondent Demographics
Respondent Demographics (continued)
Respondent Demographics (continued)
Respondent Demographics (continued)
Key Findings
Unified Communications and Collaboration in the New Era of Work
IT/Telecom Departments Spotlight Technology Challenges
IT/Telecom Department Challenges Analysis
UCC Adoption is Well Underway
UCC Solution Adoption Plans are Strong
UCC Solution Investment Plans Align with Adoption Aspirations
UCC Solution Adoption Analysis
Remote Work is Here to Stay
Future Remote Work Plans in Asia-Pacific
Future Remote Work Plans in Europe
Future Remote Work Plans in Latin America
Future Remote Work Plans in North America
Remote Work Prompts Changes to Office Space
Perceived Benefits of Remote Increases
Employee Challenges when Working Remotely/from Home
Work Style and Workspace Analysis
Macro Conditions Impact on Investments
Macro Conditions Impact on Investments in Asia-Pacific
Macro Conditions Impact on Investments in Europe
Macro Conditions Impact on Investments in Latin America
Macro Conditions Impact on Investments in North America
Respondent Organization’s Annual Revenue
UCC Budgets are Healthy
UCC Budget Expectations Align with Investment Plans
Average UCC Budget Increase Among Organizations Expecting an Increase
Budget Analysis
UCC Solution Investment Drivers
UCC Solution Selection Factors
Preferred Channels to Source UCC Solutions
Information Sources when Selecting UCC Solutions
Purchase Factor Analysis
Why Is It Increasingly Difficult to Grow?
The Strategic Imperative 8™
Growth Opportunities Fuel the Growth Pipeline Engine™
List of Exhibits
List of Exhibits (continued)
List of Exhibits (continued)
Legal Disclaimer
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| Deliverable Type | Customer Research |
|---|---|
| Author | Rob Arnold |
| Industries | Telecom |
| No Index | No |
| Is Prebook | No |
| Keyword 1 | UCC technology deployments |
| Keyword 2 | ucc solutions |
| Keyword 3 | UCC Article |
| Podcast | No |
| Predecessor | K739-01-00-00-00 |
| WIP Number | K887-01-00-00-00 |